IT Admin

Your Career

As a member of our IT Desktop Support Team you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced evolving environment and is dedicated to delivering timely and effective solutions.

Your Impact

Provide comprehensive IT support for all aspects of user account setup system maintenance software patching antivirus management and system imaging.

Perform break / fix support for both PC and Mac platforms video conference equipment printers / copiers phone systems and other IT hardware.

Manage your individual workflow and ticket queue effectively using our IT ticketing system.

Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary.

Support mobile users on both iOS and Android platforms.

Develop and maintain productive professional relationships with all users including executive staff.

Participate in an on-call rotation for after-hours and weekend support as needed.

Qualifications : Your Experience

A strong service-oriented mentality with excellent communication interpersonal and collaboration skills.

4 years technical experience with Windows 11 macOS Google Suite and Microsoft Active Directory.

Experience with system imaging VPN basic networking and network connectivity including 802.11x.

Demonstrated knowledge of PC and Apple hardware as well as mobile devices (iOS / Android).

Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.

Proficiency in using AI-driven tools (e.g. Copilot Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts as well as applying AI to automate routine processes like user onboarding and patch management.

Additional Information :

The Team

The Employee Success Team is responsible for building and supporting technology that creates positive experiences for our employees. Our priority is to ensure all our offerings are user-friendly and easy to understand. We thrive in a high-performance environment driven by individuals who are determined to find solutions. Our team is committed to achieving new levels of technical excellence and we are intrinsically motivated to deliver our best work to date.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales / commissioned roles) is expected to be between $$74000 - $120000 / YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple : we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at   .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Data Entry,Adobe Acrobat,AS400,EDI,Microsoft Outlook,Cloud Architecture,Microsoft Excel,Quick Books,Administrative Experience,Order Fulfillment,Project Implementation,Sales Support

Experience : years

Vacancy : 1