Contact Center RepresentativeVirtualVocations • Lowell, Massachusetts, United States
Contact Center Representative
VirtualVocations • Lowell, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an LTD Contact Center Representative to enhance member experiences through effective communication and problem resolution.
Key Responsibilities :
Deliver personalized service and respond to product inquiries
Conduct research and follow up on member issues to achieve resolution
Provide administrative support and participate in team huddles
Required Qualifications :
High school diploma or equivalent
1+ years of customer service experience in a call center
Familiarity with using computer and telecommunications technologies
Experience with performance metrics and quality assurance processes (preferred)
Knowledge of Lean methodology for problem-solving (preferred)
[job_alerts.create_a_job]
Contact Center Representative • Lowell, Massachusetts, United States
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