Client Solutions Architect Director-Payments-Executive Director

Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.

As a Client Solutions Architect Director in JPMorgan Payments Merchant Services, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients' complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are solutioned, designed, enhanced, and modified, and create new ways for teams to successfully consult with clients to continuously improve their experience with the firm's products.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

• Job responsibilities
• Advises Client Solutions Architect teams on the strategies and best practices for configuring and modifying the firm's existing products and solutions, often in partnership with Technology, to fit complex client use cases
• Coordinates with clients and our Development and Delivery teams, drawing on technical knowledge, experience, and client feedback to lead product design and define the development requirements for enhancements
• Engages Sales in solutioning and mandating deal stages on high-level pricing, pipeline planning, and account planning
• Manages and leads Client Solutions Architect team
• Speak as a SME on technical integrations, API's and micro-services architectures
• Identifies and defines development requirements for product design enhancements based on client feedback
• Be a key member of a JPMorgan account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities and accelerate solution adoption.
• Serve as a subject matter expert on payments solutions and possess a deep understanding of our clients' needs and current industry trends
• Act as the "Voice of the Customer" to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
• Collaborate with the account team to respond to client RFPs and demonstrations in a timely manner
• Required qualifications, capabilities, and skills
• 10 + years of experience or equivalent expertise working within a broad set of products to solve client use cases
• Extensive experience in partnering with clients (client-facing) in a technology field with engineers
• Strong ability and experience explaining technical concepts to non-technical audience
• Experience in supporting a Sales team while pitching and delivering complex technical products, projects, or applications
• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers; Previous presales experience required
• 10 + years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels; Thorough understanding of the software development lifecycle and API architecture.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem.

FEDERAL DEPOSIT INSURANCE ACT :

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans

Chicago,IL $147,250.00 - $235,000.00 / year; Jersey City,NJ $166,250.00 - $260,000.00 / year; Palo Alto,CA $166,250.00 - $260,000.00 / year; Brooklyn,NY $166,250.00 - $260,000.00 / year

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