Help Desk Technician

Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, ., is looking for a Help Desk Technician to join our Corporate IT unit in our Chicago office. Corporate IT at Smithbucklin is an invaluable resource that provides support for local office computing network operations and procedures. The Help Desk Technician will work in a team environment supporting end user software and hardware including laptops, printers, network connections and other peripheral equipment.At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.What You Will Do:

• Perform installs, upgrades, moves and changes for computer workstation hardware and software, printers and other peripheral devices.
• Act as initial contact for internal and external customer technical support inquiries related to computer workstation hardware and software, telephone, network, operating system, printing and Internet access problems.
• Provide first level supportand problem escalation if needed, including answering the Help Desk phone, responding to Help Desk Tickets and assisting walkup requests.
• Meeting set-up and support including Teams/Zoom video conferencing and other setups/cabling as required. Some meetings require after-hours and/or weekend support, alternating with other staff.
• Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Seek feedback from other Help Desk Technicians to optimize and improve support.

This Role Might Be for You If…

• You work well in a fast-paced team environment.
• You possess strong verbal and written communication skills for documenting ticket notes and interacting with staff.
• You demonstrate a positive customer service attitude coupled with the ability to manage multiple tasks.
• You are self-motivated and an efficient problem solver.
• You display learning agility by proactively finding solutions when technically challenged.

Basic Qualifications:

• High school diploma or equivalent education.
• 0-3 years of relevant professional experience in a support/helpdesk position.
• Familiarity with Microsoft Windows 11/MacOS.
• Familiarity with Microsoft Active Directory and Microsoft Entra ID.
• Familiarity with Microsoft Office Applications (including Outlook, Teams, OneDrive, SharePoint).
• Familiarity with supporting mobile devices (iOS/Android) for email and multi-factor authentication.

Preferred Qualifications:

• CompTIA A+, Network+, ITIL Foundation certifications are a plus.
• Experience troubleshooting a wide range of problems (LAN, WAN, web, hardware, end user software, is a plus.
• Experience entering data into a ticketing system is a plus.
• Exposure to remote support tools (., TeamViewer, Zoom, or similar) is a plus.

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $50,000Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.