Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch)

Job Title : Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch)

Location : Raytown, Missouri (On-Site, In Person)

Schedule : Full-Time | Monday–Friday, 8 : 00 AM – 5 : 00 PM

About Us

Watchmen Security Services is a locally owned, growing company providing security solutions for both commercial and residential customers. We install and service cameras, alarms, access control, and fire systems, and we pride ourselves on fast, reliable support.

We’re seeking a Customer Support Coordinator / Service Dispatcher to manage scheduling, customer communication, and technician support. This role is ideal for someone with experience as a scheduler, administrative assistant, office coordinator, or service dispatcher who enjoys keeping operations running smoothly.

What You’ll Do

• Answer incoming customer calls and emails in a professional and friendly manner
• Coordinate and dispatch technicians for service appointments
• Troubleshoot basic system issues with customers over the phone
• Schedule, track, and update service requests in our CRM system
• Communicate with field technicians and office staff to ensure efficient service delivery
• Maintain accurate records, documentation, and customer information

What You Bring

What We Offer

If you enjoy organization, coordination, and helping people, this role is for you. Apply today to join our team at Watchmen Security Services!

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