Associate Director, Client Success

Sr Manager, Talent Acquisition at Profit Recovery Partners

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are

An Associate Director, Client Success is responsible for aspects of client account management; including maximizing client savings by upselling additional services into scope, identifying new and creative ways for PRP clients to save additional dollars, and client retention. You will manage a team of 1-2 direct reports in driving engagements and performance. Alongside the Director, you will manage the execution of savings confirmations and enhancements for all expense areas in your teams book of business. The ideal candidate will utilize exceptional relationship building skills and business savvy and collaborate across departments, with clients C-level leadership, and key stakeholders which is accomplished through the effective management of implemented client savings programs.

What You Will Do

• Alongside Director, own assigned accounts; responsible for expanding scope into new expense areas.
• Maximize client savings achieved and value to retain targeted accounts after initial engagement.
• Building trusting relationships to present opportunities for new projects and renewal contracts to existing clients with a high level of urgency via : Building meaningful relationships with C Suite executives; identify and continually deliver new value to existing clients.
• Maintain C-level engagement by meeting regularly, in person or virtually, to confirm savings.
• Exceed client expectations by understanding their needs and fulfill contractual obligations.
• Responsible for meeting team revenue targets within projected timeframes including internal stakeholder management.
• Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
• Establish, maintain, and track performance through dashboards that reflect contributions from operating groups.
• Problem solving and resolution of issues within client projects. Identify, track, manage, and resolve client and project roadblocks and issues.
• Work cross-functionally with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
• Manage and develop team of 1-2 direct reports.
• Responsible for meeting or exceeding department and personal performance to key performance indicator goals.
• Other duties as assigned.

What You Need

Who We Are

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost-reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier-negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6?billion in verified savings, reinforcing PRPs reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.

Why Join Us

Pay Range

The salary range for this position is $103,300 $175,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.

Equal Opportunity Employer

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