SAP ISU CRM Consultant

10 years of SAP IS-U CRM experience with deep expertise in customer interaction service processes and CRM-ISU integration.

Experience in at least 2 end-to-end implementations and AMS support engagements.

Functional & Technical Expertise

o Customer Interaction Center (CIC) Interaction Records Case Management

o Move-In / Move-Out Disconnection / Reconnection Service Orders

o Activity Management Business Partner Management Product Modeling

o CRM ISU integration via middleware (data replication contract sync device data)

o Seamless touchpoints with Billing FICA and Device Management.

o ABAP debugging experience preferred especially across middleware BOL / GENIL and UI components.

o Enhancement Spot BADIs WebUI configuration and CRM component extensions.

o Experience in preparing Functional Specs & Business Design Documents.

o Incident resolution across CRM and IS-U modules.

o Root cause analysis for middleware failures UI exceptions and service process gaps.

o Handling service requests change tickets and functional enhancements.

o Strong communication and Customer facing skills.

Key Skills

Auditing,Anti Money Laundering,GP,Law Enforcement,Courier

Employment Type : Full Time

Experience : years

Vacancy : 1