Strategic Account Executive

Strategic Account Executive page is loaded## Strategic Account Executiveremote type : Remotelocations : Remote - UStime type : Full timeposted on : Posted Todayjob requisition id : R-101002Were UserTestingthe leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development processfrom ideation to launch. With the worlds strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwideincluding 75 of the Fortune 100UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Lets build experiences people lovetogether.

• The Opportunity
• As a Strategic Account Executive at UserTesting, youll play a critical role in driving growth across our North American customer base. This is a senior, high-impact role focused on building and expanding partnerships with some of the most influential brands in the world.Youll manage a portfolio of strategic enterprise accounts, spending significant time onsite with customers to understand their goals, deliver value, and position UserTesting as a trusted partner. Youll collaborate closely with our cross-functional teams and leverage our powerful platform to help organizations uncover deep human insights and build better digital experiences.
• Responsibilities
• Retain and grow a portfolio of strategic accounts across UserTestings solution set, with a focus on long-term, value-based relationships
• Own and execute the NORAM territory strategy in collaboration with Renewal Managers, Customer Success Managers, Solutions Consultants, and BDRs
• Achieve quarterly and annual sales growth targets with forecast accuracy and discipline
• Lead pipeline development through both self-sourced activity and team collaboration
• Drive a consistent and customer-centric sales process that aligns with UserTestings proven methodology
• Partner with cross-functional teams (Solutions Consulting, Channel, Insights, Deal Desk, and more) to deliver impactful customer outcomes
• Cultivate executive-level relationships and advocate for customers across all levels
• Maintain detailed and organized activity within Salesforce, Clari, and the full sales tech stack
• What we're looking for
• 7+ years of experience in enterprise SaaS sales, with a proven track record of exceeding quota and growing strategic accounts
• Experience growing and retaining customers with seven-figure revenue under management
• Experience working with Fortune 100 companies, navigating complex org structures and high-stakes deals
• Executive presence with strong communication skills and ability to influence and drive consensus at all levels of an organization
• Demonstrated success managing and closing high-value software and services deals in multi-stakeholder environments
• Strategic thinker who can creatively structure deals to drive mutual value within tight timelines
• Ability to collaborate cross functionally
• Proficiency in Salesforce, Clari, Outreach, and productivity tools (Google Suite, MS Office)
• Willingness and ability to travel up to 50%, with frequent onsite visits to customer locations across North America
• Experience in UX, digital, eCommerce, or market research is a plus
• Application Process
• Meet with a Recruiter
• Meet the Hiring Manager
• Panel Interview
• Offer Stage
• Accommodations
• Were committed to inclusive, accessible experiences for all candidates. If you need accommodations or support at any stage of the process, please contact us at talentexperience@usertesting.com. Wed love to hear how we can help.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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