Customer Service Representative (CSR)

Customer Service Representative

Location : New York NY

Employment Type : Full-Time

About the Position

We are seeking a reliable customer-focused Customer Service Representative to join our team this role you will be responsible for assisting customers with inquiries resolving issues and providing a positive supportive experience during every interaction. This position is ideal for someone who enjoys helping people thrives in fast-paced environments and is looking for a stable long-term opportunity with room to grow.

Key Responsibilities

Greet customers and provide accurate friendly assistance in person or over the phone

Answer questions about products services policies and account information

Help resolve customer concerns and escalate issues when needed

Process transactions orders payments or account updates (based on company needs)

Maintain a clean organized workspace and uphold company service standards

Document customer interactions in the CRM or system accurately

Support team members with daily tasks administrative duties and customer follow-up

Contribute to meeting service goals quality standards and team performance metrics

Qualifications

Strong verbal communication and interpersonal skills

Friendly patient and professional demeanor

Ability to handle customer concerns with problem-solving and empathy

Basic computer and data-entry skills

Strong time-management and reliability consistent attendance is essential

Prior customer service retail call center or hospitality experience is preferred but not required

Ability to work a full-time schedule (40 hours per week)

What We Offer

Competitive pay bonus structure (if applicable)

Comprehensive training to set you up for success

Opportunities for advancement into senior roles

Supportive team-oriented environment

Who Thrives in This Role

This position is ideal for individuals who are patient solutions-driven and enjoy working directly with customers. You will succeed if youre energetic dependable and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Required Skills :

email communicationcommunication skillssales orientationtime managementcrm systemscustomer relationship managementcustomersales skillstech-savvycustomer servicecrm softwareproduct knowledgeorganizing operationsbasic computer skillssalesteam collaborationrelationship-buildingtechnology navigationproblem solvingorganizational skillscomputer skillsproblem-solving skillscollaborationbasic computer proficiencypersuasive conversationsorganizationinterpersonal skillsemailpersuasive conversationcollaborative teamworkteamworktech-savvinessproblem-solvingexcellent communication skillsactive listeningcalm demeanorcrm proficiencybasictroubleshootingownershipcustomer service skillssolution-oriented demeanorpersuasionadaptabilitycomputer proficiencycustomer relationship management (crm)communicationrelationship buildingcustomer interactioncustomer engagementlisteningcrm navigationtechnical troubleshootinglistening skills

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1

Monthly Salary Salary : 50000 - 65000