Front Desk Agent - Hilton Seattle Airport and Conference Center

Guest Services, Operations, and Front Office

Come join the team at Hilton Hotel & Conference Center near Seattle Airport located across the street from Seattle-Tacoma International Airport and just a short drive from Downtown Seattle. Be part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list! From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends can use. In addition, the property offers free meal while on shift, free parking, and uniforms.

The team is currently seeking an enthusiastic Front Desk Agent to welcome our guests. The ideal candidate for this role will possess :

• At least one year of customer service experience.
• The ability to effectively communicate with English language-speaking guests.
• Previous experience working in a hotel in a front desk role is a plus.
• Working knowledge of Microsoft Office, point of sale system, and telephones.
• The ability to work nights, overnight, weekends and holidays.

Shift Pattern : Full-Time

Shifts : Nights, Overnights & Weekend Shifts

Hourly Range : Starting $23.49 per hour, with an increase to $26.10 after 90 days

The Benefits : Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :

Front Office Upselling Incentive Program : Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, late check out fees and late cancellation fees. Upsell Commission is calculated as follows :

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!