Senior ESS Field Support Technician - Phoenix

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA

• Building the first fly pack broadcast system () transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world

• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis () LED Display in Times Square, NY

• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at () and follow us on LinkedIn () and Twitter () .

What part will you play?

The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within the following types of environments: Business/corporate offices, warehouses/ distribution centers, data centers, as well as construction sites.

This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.

NOTE - US Citizenship is a requirement for this position due to the government customers it supports.

What will you be doing?

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.

• Act as the liaison between the on-site team and Diversified Service management.

• Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas.

• Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues.

• Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users.

• Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.

• Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems.

• Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.

• Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems.

• Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems.

• Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.

• Interface with client executive and C level personnel in a highly professional manner.

• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.

• Collaborate with local Service management concerning actions, including but not limited to end-user provided training.

• Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces.

What do we require from you?

• High School Diploma or equivalent

• US Citizenship

• Minimum 21 years of age, due to the position including a company furnished vehicle.

• Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA)

• 3-5 years of experience in enterprise level Security System support

• Competencies in AutoCAD / Visio adequate to read drawings

• Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings

• Basic wiring skills

• General proficiency with computers and specialized software applications specific to the ESS industry

• Knowledge and experience in computer networking configuration/troubleshooting

• Must present well as client facing and working with high level executives within high pressure meeting situations

• Must maintain a valid driver's license with clean driving record

• Must be able to stand, kneel and/or crouch for long periods of time

• Must be able to work in high places, as well as small, cramped places

• Must be able to work in hot humid places, as well as cold places

• Must be able to properly use hand/power tools, ladders, and subsequent safety equipment

• Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time

• Must pass a background screen and drug test.

To learn more about becoming part of the Diversified team, visit us at or email us at careers@ .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@ .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Job Details

Job Family Customer and Product Support

Job Function Client Support

Pay Type Hourly

Hiring Min Rate 30.5 USD

Hiring Max Rate 46.6 USD