Centralized Scheduler

Overview

RUSH Physical Therapy

220 N Smith Street

Palatine, IL 60067

Centralized Scheduler

Full Time, Mon-Fri 9am-6pm

(remote after training, but must attend 90-day onsite training in Palatine)

Full Time Mon-Fri 9am-6pm

$17-18 / hour based on experience

Diverse Health Benefit Packages, paid holidays, PTO & EID Leave, 401K with company match & more

• Do you have customer service, call center, or scheduling experience?
• Are you someone whoenjoys working on the business side of health care?
• Do you want to work for a company devoted to helping others and achieving outcomes that improve quality of life?

Then this might be an opportunity for you! Watch for a glimpse into life at Select Medical!

Rush Physical therapy is looking for a Full time Centralized Scheduler who will be responsible for scheduling our patients for therapy throughout an assigned region. A Centralized Scheduler candidate has excellent organizational skills, as well as strong analytical skills, including troubleshooting and problem-solving. We're looking for someone with strong customer service and interpersonal skills as well as strong attention to detail and commitment to quality and process improvement.

We are building a highly trained and respected team that will provide preventative and rehabilitative services that maximize functionality and promote the well-being of our patients. We utilize a variety of evidence-based treatment and manual therapy techniques to create individualized treatment plans that help each patient achieve their specific goals. Our work environment offers a great opportunity to provide skilled care to our patients and grow with theNATION'S LEADER IN OUTPATIENT PHYSICAL THERAPY!

Responsibilities

Work as a team to ensure the office is working efficiently and that all calls are made timely manner to potential patients and referral sources.

Responsible for accurate procedure scheduling.

Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.

Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.

Reviews and evaluates scheduled appointments for completeness.

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Assists with the pre-registration process by obtaining demographic and insurance information.

Receives Physician orders and schedules procedures by both telephone and electronic media.

Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.

Communicates scheduling concerns to the Center Manager or market leader.

Communicate scheduled appointments with team members at the center and scan in any supporting documentation.

Place calls to patients for Prehab scheduling for pre-surgical appointments.

Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.

Other duties as assigned.

Qualifications

Minimum Requirements

High School diploma or GED.

Two years' experience in Healthcare field dealing with customer service.

Preferred Qualifications

Industry Specific Customer Service Certification preferred.

Associate or Bachelor's degree preferred, OR 2 years' experience in similar role.

Additional Data

Select Medical Corporation's Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with over 1900 locations in 47 states, plus the District of Columbia. Throughout the country, we operate as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra, and Keystone Physical Therapy . Our highly respected clinical team provides preventative and rehabilitative services that maximize functionality and promote well-being. We develop individualized treatment plans to help achieve each patient's specific goals. Our integrated local market network allows us to effectively partner with physicians, employers, payers, and case managers to achieve optimal patient outcomes in a cost-effective manner. We also provide physical therapy and athletic training services to professional sports teams, colleges, universities, and high schools.

Select Medical strives to provide our employees with work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. Other benefits include :

A thorough orientation and training program.

Develop collaborative relationships with multiple departments on campus.

Corporate campus with access to walking trails and beautiful outdoor rest areas.

Paid Time Off (PTO) and Extended Illness Days (EID).

Health, Dental, and Vision insurance; Life insurance; Prescription coverage.

401(k) retirement plan with company match.

Short and Long Term Disability.

Personal and Family Medical Leave.

Equal Opportunity Employer / including Disabled / Veterans

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Job ID 347915

Experience (Years) 2

Category Administrative - Administrative Services

Street Address 220 N Smith Street

Min USD $17.00 / Hr.

Max USD $18.00 / Hr.