National Program Coordinator - Operations Support

National Program Coordinator - Operations Support

The National Program Coordinator - Operations Support is a full-time hybrid in-office role responsible for coordinating national program(s) that supports the company's property management operations. Program coordination includes execution, optimization and analysis of a program's operations designed to support a large portfolio of single-family rental properties. Examples of programs include but are not limited to (a) National Internet and Media, (b) Maintenance Recoveries, (c) Recurring Pool Services, (d) Smart Home, etc.

Essential Job Duties and Responsibilities :

• Assist in development of national program processes and procedures based on subject matter expertise in program area
• Support program manager for assigned national programs
• Interact with market team members to facilitate program and / or resolve program concerns using available resources
• Analyze department data and business processes to maximize operational efficiency and optimize expenses
• Complete monthly reporting to include performance data relative to program parameters
• Review national invoices to ensure accurate general ledger coding, costs, margin percentages, and credit allocations
• Interface with management and other national teams on policy, procedures and KPI metrics
• Participate in recurring internal and vendor business reviews and Center of Excellence discussions to ensure best practices are maintained
• Track weekly program expense trends to identify cost saving opportunities
• Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
• Perform administrative functions as they pertain to national programs

Education and / or Experience :

Skills / Specialized Knowledge :

Other Requirements :

Physical and Mental Demands :

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Salary Range

The salary range for this position is : $20.19 - $35.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including :