BTU-Electric Utility Billing & Collection Specialist

Position Details

Position Information

Posting Number

2026497

Position Title

BTU-Electric Utility Billing & Collection Specialist

Position #

#9000181

FLSA

Non-Exempt

Classification Type

Administrative / Clerical

Department

Electric Utilities (BTU) - Customer Settlements

Job Type

Full Time

Work Schedule

Monday-Friday; 8am-5pm

Hiring Pay Rate

$20.00-$25.00 / hour (depending on qualifications)

Posting Opening Date

02 / 04 / 2026

Posting Closing Date

Job Summary

The Billing & Collections Specialist performs detailed analytical review, validation, and reconciliation of utility billing and customer account data to ensure financial accuracy, regulatory compliance, and operational integrity. This position applies analytical judgment to identify billing anomalies, resolve discrepancies, interpret complex rate structures, and support data-driven decision-making related to customer accounts, revenue collection, and system performance.

Essential Job Functions

• Analyzes meter reading data and billing cycles to validate consumption accuracy prior to bill generation.
• Reviews high / low consumption exceptions, identifies root causes, and determines corrective actions.
• Performs calculations, reconciliations, and trend analysis to ensure billing accuracy across rate structures and service types.
• Conducts in-depth research of customer accounts to resolve billing disputes, collections issues, and regulatory inquiries.
• Evaluates historical usage, payment history, rate applications, and account adjustments to support accurate resolutions.
• Prepares analytical documentation and summaries supporting account corrections, refunds, and credits.
• Analyzes and administers specialized billing programs, including totalized, solar, time-of-use, and budget billing accounts.
• Determines appropriate rate classifications, billing methodologies, and system configurations for new or modified services.
• Validates meter configurations, consumption factors, billing determinants, and new meter installations prior to activation.
• Interprets and applies City ordinances, rate schedules, and administrative directives within billing systems.
• Validates new and revised rates through test scenarios prior to production implementation and serves as a technical resource for complex rate questions.
• Generates, reviews, and analyzes system reports to identify billing errors, data inconsistencies, and system deficiencies.
• Performs root-cause analysis of billing system issues and coordinates corrective actions to maintain data integrity.
• Analyzes wastewater average consumption calculations and verifies rate accuracy.
• Analyzes collections activity, account aging, and eligibility for notices or service disconnection in compliance with policies and regulations.
• Researches bankruptcy, tax-exempt, and right-to-refund accounts and prepares supporting documentation for review.
• Participates in system testing, data validation, process improvements, and cross-departmental special projects.
• Maintains accurate records, audit trails, reliable attendance, and timely responsiveness to operational and analytical priorities.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications

Equivalent combinations of related education, experience, certification, and training may be considered.

Knowledge, Skills & Abilities

Knowledge of :

Ability to :

Skills :

Licenses, Certifications & Special Requirements

None required.

Physical Demands

Physical demands include but are not limited to : sitting, talking, hearing, seeing, standing, walking, reaching, twisting, bending, using hands and fingers to operate office equipment and machines, and occasionally lifting and / or moving objects up to and including 25 pounds.

Working Conditions

Work is performed primarily in an office setting or well-lighted and temperature-controlled working environment.

Equipment

Work shall be performed with tools, appliances and equipment approved by those agencies and bodies that have control, authority, or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.

Equipment may include but is not limited to : multi-line telephone, computer, printer, fax, copier, scanner, and 10-key calculator.

Additional Notes / Instructions for Applicants

This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.

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