Deficiency Account Specialist

Deficiency Accounts Specialist

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we're committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

Job Summary

The Deficiency Accounts Specialist will be responsible for recovering deficiency loan balances from non-collateral accounts that were previously involved in a total loss. This position will work with customers to negotiate payments or settlements, and find other solutions to satisfy deficiencies to minimize losses to the company. This role requires independent judgment and typically has limited supervision. Knowledge of all areas in Collections & Loss Mitigation is generally expected.

Job Duties

• Initiates contact with customers to negotiate payment arrangements in order to satisfy any deficiency balances.
• Offers or recommends settlements, if warranted.
• Maintains losses at or below established guidelines for assigned job duties.
• Submits to manager any accounts that are eligible for a write-off once all payments and settlements have been applied.
• Reviews and monitors non-collateral accounts on a daily basis, and properly and accurately documents all account activities.
• Makes recommendations to management of process and policy gaps.
• May assist other related departments as required by business needs.

Education and Work Experience

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons.

19.50 USD-$24.00