POMELLATO : B2B Customer Service Coordinator

Pomellato Brand Coordinator

Pomellato, handcrafted contemporary fine jewelry from Milan. Renowned for its colored gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewelry and watches.

Our Opportunity :

In the context of our regional brand elevation and growth, we are seeking a dedicated individual to provide exceptional customer service to internal clients (Retail Stores) and external clients (Wholesale partners) across the Americas regions. This role ensures seamless communication, order management, and issue resolution, supporting business growth and strengthening long-term relationships with partners. The coordinator will collaborate closely with sales, supply chain, finance, and merchandising teams to deliver exceptional service and operational excellence.

How you will contribute :

Retail

Serve as the primary contact for retail store network regarding merchandise and system inquiries

Offer prompt customer service by responding to inquiries from retail sales team and management;

Coordinate product transfers between the stores

Handle incoming calls on the Pomellato call line

Accurately input orders into the company system

Collaborate with the Operations department to ensure timely order fulfillment

Conduct ad hoc analysis as needed

Update weekly / monthly reports

Gather and compile retail product requirements, and collaborate with the merchandising team to perform weekly stock rebalances

Provide training to retail network on Retail Operation functions & other relevant topics

Assist Retail Operations Manager in distribution of product books and information; alert retail management and send materials to locations

Oversee and manage supply needs across the retail network

Wholesale

Deliver excellent customer service to wholesale Pomellato partnering accounts via phone and email daily.

Process merchandise quotes and orders for customers, ensuring compliance with company procedures.

Verify and confirm accurate customer and product details via email;

Enter wholesale orders into the company system, managing ship dates in the system based on availabilities and / or geographical location

Provide customer service to clients pertaining to "estimated time of arrival" of back orders, pricing, problems and other issues;

Collaborate with merchandising on special requests and special orders and product launches;

Coordinate customer "viewing activity" with wholesale clients and invoicing

Work on special projects as needed

Performs other related duties as assigned.

Who you are :

• Must have 3 to 4 years of experience in B2B customer service, account coordination, or wholesale operations.
• Strong understanding of retail and wholesale distribution models.
• Excellent communication skills in English; proficiency in Spanish or Italian is a plus.
• Proficiency in systems, ERP platforms, and Microsoft Office Suite is a must.
• Ability to manage multiple priorities in a fast-paced, multicultural environment.
• Strong problem-solving skills and a proactive, service-oriented mindset.
• Highly organized with strong attention to detail;
• Self-motivated, proactive and capable of taking the initiative;
• Adaptable and resilient in handling challenges.

Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.

A reasonable estimate of the current salary is $50,000 - $60,000 per year

Job Type : Regular

Start Date : 2026-01-31

Schedule : Full time

Organization : Pomellato USA Inc