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Application Administrator
Application AdministratorIndiana University Bloomington • Indianapolis, Indiana
Application Administrator

Application Administrator

Indiana University Bloomington • Indianapolis, Indiana
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Job Summary

Department-Specific Responsibilities

  • Provides application admin. support for the IUSD Clinical Systems.
  • Works with vendors for support and maintenance of applications.
  • Provides application tech support to students, faculty, and staff.
  • Completes special projects.
  • Creates and maintains documentation of work processes.
  • Creates and provides training materials.

General Responsibilities

  • Provides customer support through provisioning, creation of projects or workspaces within applications, and / or customizing products to customer specifications. Troubleshoots and analyzes problems and bugs in applications and products.
  • Supports the testing and production use of applications and products.
  • Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
  • Collaborates with technical and functional business clients and teams within the central information technology organization.
  • Assists in project planning, formulating objectives, estimating tasks and evaluation of customer requests.

    • Qualifications

    Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

    EDUCATION

    Required

  • Bachelor's degree (preferably in computer science, business systems, or related field)

    • WORK EXPERIENCE

    Required

  • 2 years customer and application support or related experience

    • SKILLS

    Required

  • Proficient communication skills
  • Demonstrates problem solving skills
  • Ability to simultaneously handle multiple priorities
  • Demonstrates customer service skills
  • Quickly troubleshoots and resolves problems

    • Preferred

  • Willingness to learn new technologies
  • Familiar with or knowledge of Health IT systems and / regulatory compliance
  • Experience with : SQL (Oracle), Microsoft IISSAP, Crystal Reports, and MS Excel

    • Working Conditions / Demands

    This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

    Work Location

    IU Indianapolis Campus (Downtown)

    Indianapolis, Indiana

    Advertised Salary

    $54,000-$60,000 per year

    Benefits Overview

    For full-time staff employees, Indiana University offers a wide array of benefits including :

  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)

    • Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

    Job Classification

    Career Level : Core

    FLSA : Exempt

    Job Function : Information Technology

    Job Family : Software / App, Admin & Analysis

    Click here to learn more about Indiana University's Job Framework.

    Posting Disclaimer

    This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

    If you wish to include a cover letter, you may include it with your resume when uploading attachments.

    Equal Employment Opportunity

    Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.

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    Application Administrator • Indianapolis, Indiana