ADC Team Leader

Pay Rate : $22 / hr

The ADC Team Leader is responsible for all ADC operations related to accepting and processing donations, jobs, training experiences and maximizing proficiencies in donation centers. ADC Team Leaders are responsible for covering various work shifts at ADCs, in the warehouse, clearance center, and transportation services as needed.

Competencies required to be successful in this role include :  Customer Focus, Learning Agility, Interpersonal Skills, Self-Motivated, Communication & Collaboration, Process / Project Management, Sense of Urgency, Business Acumen and Functional / Technical Skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. Ensures 100% donor and customer satisfaction.

2. Manages and coordinates the application of an operation design which includes the processing of donations. Ensures accurate donation counts.

3. Works with transportation and logistics team to ensure that the collection, production and internal distribution of donated products are properly integrated to achieve maximum profitability.

4. Ensures appropriate staffing at the ADC’s at all times. Assists in recruiting and hiring of ADC team members. Will cover when ADC labor shortages exist.

• Trains, coaches, develops and manages performance of ADC team members resulting in maximum team synergy, efficiency and profitability.
• Generates staffing schedules, approves time cards, manages and approves donation center staff paid time off (PTO)
• Ensures the honesty and integrity of all team members and their adherence to Goodwill’s values by modeling the way.

5. Visits ADC’s on a scheduled basis covering loss prevention review, training, schedule review, image including proper dress code, supplies, equipment, and proper donor greeting procedure following Goodwill’s guiding principles.

6. Audits processing procedures and ensures ADC are adhering to outlined expectations and safety standards.

7. Works actively with warehouse supervisors in testing and revising procedures and processes as appropriate.

8. Ensures a work environment for prompt friendly, and courteous donor activities providing “Grand Open Ready” service and 100% donor satisfaction.

9. When required, may operate in a relief driver capacity, sorts salvage and / or donated goods at the Clearance Center and Warehouse.

10. Participates and reports ADC operations in scheduled operational meetings.

11. Provides relief driving support when needed

12. Adheres to all warehouse and personal policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to their supervisor.

13. Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and / or ability required.

EDUCATION AND EXPERIENCE :

Associates degree in business or related field preferred; Minimum of 2 years of proven success in retail donated goods.

Or equivalent combination of education and experience.

LANGUAGE SKILLS :

Able to read, analyze and interpret general reports and financial statements required to successfully operate ADC’s. Able to write reports, business correspondence and procedure manuals.

SPECIAL REQUIREMENTS :

1. Must possess a valid and clean driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout GFL territory to visit stores and ADC locations as necessary.

2. Must be willing to travel and spend considerable time on the road traveling throughout GFL territory

3. Clean and safe driving history as identified with an MVR. Must maintain DOT physical card attached to license. All individuals must pass initial & random drug screenings and driving records will be evaluated on a regular basis.

4. As with all direct reports, must be able to work evenings and weekends on a regular basis to fulfill all responsibilities.

AVAILABILITY :

Must have open and flexible availability and be willing to work evenings and weekends.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job the employee is usually working in a comfortable environment. At times, this employee will be exposed to the outside environment when receiving donations. The employee may be in a solitary work environment. The noise level in the work environment is usually moderate.

Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

Minority / Female / Sexual Orientation / Gender Identity or Expression / Veteran / Disability