Student Services Analyst

Hiring Salary Range

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Campus Statement

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

• 20 paid observed holidays
• ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events
• (may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

The Student Services Analyst (Admissions and Records) plans, directs and evaluates daily student services operations for Admissions & Records within a One Stop Enrollment Services Environment with a focus on Apprenticeship and all new and existing Third-Party partnerships. This position will provide direct support and/or servicing the following stakeholders: prospective and current students, community organizations, college administrators, faculty, staff, high schools, and business/industry. The Student Services Analyst position coordinates all activities of the Admissions & Records office including adhering to Federal, State, County and District regulations, policies and procedures for the Third-Party andApprenticeship Programs. This role facilitates enrollment sessions and daily processing of enrollment documents. The Student Services Analyst also collaborates and acts as a direct liaison with internal and external partners.

Essential Functions

40%- Provide support to the Director of Student Services to plans, organizes and implements enrollment process and enrollment sessions for third party and apprenticeship programs; reviews, collects and processes enrollment documents.Work closely with the Director to ensure that proper Record Management procedures are being followed. Develop and implement a Records Management Plan for Admissions and Records. Management all National Student Clearinghouse errors and inquiry, and Degree Verify. Assist with graduation processing for the Credit programs. Serves as a subject matter expert, receives general supervision and is expected to prioritize work to meet deadlines and to keep the supervisor informed of any unusual or irregular issues that would impact achievement of a deadline, a District policy or procedure or in consideration of risk management. Keeps abreast of policies/procedures and communicates to internal and external customers through written and verbal communication; customer notification (both verbal and written); develops procedures including computerized and/or manual systems to support program requirements; prepares, processes and/or reconciles transactions, forms, paperwork and/or system data; monitors and ensures compliance with policies and procedures. Work includes reviewing program requirements, researching program activities and recommending enhancements to ensure program compliance; This position assists with the quality assurance controls for Enrollment Services. Performs fully-proficient professional level of student services work that requires independent evaluation and analysis of program requirements and judgment to select and apply standard techniques, procedures and criteria to resolve problems and make recommendations to facilitate change management.

40% - Provide leadership and oversight for all selective admission processes. Processes and evaluates transcripts, determines equivalencies of transfer credit Admissions and Records Office in person. Manage and all National Student Clearinghouse Reports and error processing. Manage the HCR 100 course enrollment. Manage Assists new and continuing students in person, over the phone, virtual chats and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions; responds to inquiries and solves problems in accordance with policies and procedures, maintains liaison with students, faculty and others in resolving student matters; performs enrollment program coordination, develops and implements enrollment plans for internal and external staff and industry partners. Performs various Admissions & Records liaison responsibilities with internal and external programs, committees, departments and organizations.

10% - Implements quality assurance to include regular review ( spot-checks) to ensure accuracy of completed transactions, prepare/reconcile reports related to enrollment in order to comply with district and government requirements. Other duties as assigned. Runs and reviews various exception reports in SSRS, Cranium Cafe/ConexED, Customer Relationship Management (CRM), QLess, SIS (PeopleSoft), and other databases on a daily, weekly, and monthly basis until resolved; prepares/reconciles reports and statistical data related to enrollment services.

10% - Respond to enrollment verification requests, program plan changes, class permissions; documents requiring processing in Dynamic forms, MEID/password reactivation process. Answer to incoming calls and chats, maintain and update information in CRM/Customer Relationship.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate’s Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

High School Diploma and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Desired Qualifications

A. Three (3) or more years of full-time work experience working in Student Services, working with apprenticeship and third-party partnerships

B. One (1) or more years of experience working in Student Information System(s)

C. Demonstrated experience in analyzing and utilizing data to drive informed decision-making

D. Master’s Degree in Business Administration and/or Education

E. One (1) or more years of experience working with students from diverse backgrounds and cultures

Special Working Conditions

• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas