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Patient Services Coordinator
Patient Services CoordinatorAPR Consulting • Mount Pleasant, SC, United States
Patient Services Coordinator

Patient Services Coordinator

APR Consulting • Mount Pleasant, SC, United States
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  • [job_card.full_time]
[job_card.job_description]

APR Consulting, Inc. has been engaged to identify a Patient Services Coordinator -3138230

Location : Mount Pleasant, SC 29464

Position : Patient Services Coordinator

Pay Rate : $21.34 / hour

Duration : 3 months

Schedule : Day 5x8-Hour (08 : 00am - 4 : 30pm)

Job Summary :

Responsible for timely and accurate recording of patient demographics, insurance information, patient

charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross training

required in multiple administrative support functions.

Job Requirements :

  • HS Diploma / GED
  • 1+ years of relevant experience within a healthcare setting
  • EPIC experience
  • OnBase experience (heavily preferred)
  • Customer Service experience
  • Must be computer savvy

Job Duties :

  • Will be assisting with huge data backlog project to transfer patient demographic information, appointments into EPIC
  • Assist with scrubbing patient schedule
  • Assist with inbound call queue
  • Patient Registration : At registration, enters complete accurate patient demographic and insurance information in system.
  • Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
  • Communicate any changes in demographic and insurance information to the appropriate areas.
  • Obtain updated patient registrations signature with date and ensure that the form is added to
  • patient record. Collects and enters co-pay.
  • Patient Check Out : At check out, verify patient charges in electronic system, recheck insurance
  • information, schedule return appointments if appropriate and collect balances due. Run
  • appropriate daily close reports, reconciling all cash, checks and credit card charges received for
  • each business day. Verify charges in charge audit work queue and correct errors before releasing
  • charges. Complete individual and / or practice reconciliation report including bank deposit slip.
  • Scheduling : When scheduling appointment, enter necessary patient demographics if new patient; verify information if established patient. Chooses appointment time based on patient request, physician / provider availability and urgency of appointment.
  • General Clerical Duties : File. Make Copies. Answer the telephone, provide accurate follow up,
  • take and communicate messages.
  • EPIC and Charge Entry Audit : Responsible for resolving Work Queues in Epic including, but not
  • limited to : Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
  • Research and analyze denials, correct errors to ensure charges captured and processed and goal
  • for site errors is met or exceeded. Respond to patients and staff for billing and insurance
  • questions. Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims processing. Work closely with practice coder in resolution process. Respond to requests from practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure
  • accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge
  • capture when necessary.
  • Teamwork and Communication : Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff
  • meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process.
  • Human Experience : Show courage through creating and sharing innovative ideas to improve the
  • experience for both patients and peers. Round on patients to create meaningful connections and
  • keep patients informed of visit details (delays / wait times). Model the experience principles through consistently engaging in Always Event behaviors and viewing feedback through the patient lens.
  • Recognize and value the unique differences and similarities in both our team members and
  • patients to create an inclusive environment where diversity is celebrated. Explain all processes to
  • patients in plain language and utilize teach back to ensure understanding. Know and model the
  • mission, vision and values, and how they relate to role-specific responsibilities. Model our people
  • credo through a passion to care for each other, our patients and our communities.

    • This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

    Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

    Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!

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    Patient Coordinator • Mount Pleasant, SC, United States

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