Chargeback & Risk Analyst
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We Are Modernizing Medicine! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven Chargeback & Risk Analyst to join our positive, passionate, and high-performing Risk and Underwriting team. The primary focus of this role will be applying expert knowledge in chargeback management to assist our Payment Facilitator (PayFac) merchants in successfully defending disputes. This is an exciting opportunity to be part of a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role :
- Chargeback Management & Defense :
Act as the subject matter expert in chargeback processes, providing guidance and support to our sub-merchants on dispute prevention, best practices, and effective defense strategies.
Manage the full lifecycle of chargeback cases, meticulously preparing and submitting compelling documentation to defend disputes on behalf of our sub-merchants.Analyze chargeback data to identify trends and provide actionable recommendations to reduce overall dispute rates.Maintain knowledge of card brand (Visa, Mastercard, etc.) rules and regulations pertaining to disputes, arbitration, and compliance.Risk and Underwriting Support :Execute the documented risk and underwriting process for new sub-merchant applications, assessing potential financial and regulatory risks.
Conduct thorough due diligence for applications, including KYC (Know Your Customer) and KYB (Know Your Business) checks, website reviews, and financial analysis including review of financial statements and credit reports.Assign appropriate risk levels and recommendations for underwriting.Ensure all underwriting decisions and supporting documentation are accurately recorded and maintained.Team Support :Cross-train on daily funding processes to provide essential backup coverage for team members during peak times or absences.
Collaborate with the Risk and Underwriting team to continuously refine and improve chargeback management, underwriting procedures, and funding workflows.Provide support to the Risk and Underwriting team for various day-to-day operational tasks, including processing bank changes, scheduling rate changes, and conducting periodic legal entity reviews of sub-merchants.Contribute to ad-hoc projects and perform other duties as assigned to support the team's operational needs and objectives.Skills & Requirements :
Bachelors degree in Business Administration, Economics, Finance, Accounting or Statistics preferred, other majors considered. Willing to accept additional industry experience in lieu of a degree.2+ years of direct experience in chargeback management, ideally from a merchant, e-commerce, or PayFac / Acquirer perspective.Proven track record of successfully managing and defending chargeback cases across major card brands.Working knowledge of payment risk assessment, merchant underwriting, and regulatory requirements (e.g., KYC, AML, card brand rules).Exceptional attention to detail, strong analytical and problem-solving skills.Excellent written and verbal communication skills, with the ability to clearly explain complex topics to merchants.Practical knowledge of Card Scheme rules and regulations.Demonstrated ability to understand and make recommendations for changes to Underwriting management and Risk management in a dynamic fast-paced environment.Well-developed interpersonal skills and interactions with a wide range of levels across the bank.Strong communication skills, both written and verbal.Solid organizational and time management skills.Sound judgment, strong problem-solving and analytical skills.High attention to detail and ability to work within strict deadlines.Resourceful person who can take ownership of actions and initiative.Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals.ModMed Benefits Highlight : At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits :
India :
Meals & Snacks : Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,Insurance Coverage : Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,Allowances : Annual wellness allowance to support your well-being and productivity,Earned, casual, and sick leaves to maintain a healthy work-life balance,Bereavement leave for difficult times and extended medical leave options,Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.United States :
Comprehensive medical, dental, and vision benefits401(k) : ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.Generous Paid Time Off and Paid Parental Leave programs,Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.PHISHING SCAM WARNING : ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
