Night Audit - PART TIME ONLYSW Hotel Management • Los Angeles, CA, US
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Night Audit - PART TIME ONLY
SW Hotel Management • Los Angeles, CA, US
[job_card.variable_days_ago]
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- [job_card.part_time]
[job_card.job_description]Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other associates. Oversee and participate in guest registration and check out procedures. Assist Reservations and Sales management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met. Balance and audit for accuracy all room revenue, food and beverage revenue and telephone / internet revenue; assist in the preparation of all reports relevant to daily revenues. Balance and audit for accuracy all room and tax charges, cashier’s reports and guest and house accounts. Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Perform all Guest Service Agent functions as required; assist in booking room reservations and creating any new reservations as requested. Process cancellations and no shows for the day, ensuring accurate tracking and posting of applicable fees. Maintain and update airline books / ledger, ensuring accurate billing and reconciliation for airline contracts and distressed passenger arrangements. Respond to OTA (Online Travel Agency) website requests and messages in a timely and professional manner. Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Analyze and generate reports and communicate information to associates and appropriate departments. Assemble, track and interpret financial and operational plans for the rooms department, to include the annual hotel budget. Have full knowledgeable of hotel property, amenities, area attractions and transportation options. Maintain correct procedures for hotel accounting, credit control and handling of financial transactions. Knowledge of all emergency procedures. Strive to increase the level of guest satisfaction by sharing all guest service data provided by the brand on a consistent basis. Set goals for improvement of low scoring items. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction. Be familiar with all brand specific programs and the procedure. Be knowledgeable about the accident prevention program, including safety committee, education / enforcement, and communication of safety issues. Be able to effectively investigate, report and follow-up on any guest accidents. Attend / conduct all training / meetings as required by management. Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. Must be able to prioritize departmental functions to meet due dates and deadlines. Must be able to work with and understand financial information and data, and basic arithmetic function. Perform all duties as requested by management. Long hours sometimes required, including nights and weekends. Light work-Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand for long hours at a time, sometimes for entire shift. Act as MOD, ability to move quickly to various departments on property.
Job Description
Job Description
Title : Night Auditor
Department : Rooms
FLSA Status : Non-Exempt
Shifts : Overnight 10 : 00PM - 7 : 30PM / 2 to 3 Days - MUST WORK FRIDAY & SATURDAY
Education & Experience :
- High School Diploma or GED certification and equivalent work experience required.
- Certification preferred : Certification as required by franchise.
- Previous Supervisory experience in a hotel environment preferred.
- Proven financial knowledge and solid computer skills required.
Required Competencies
Physical Demands :
Reports to : Director of Front Office
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Night Audit • Los Angeles, CA, US
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