Essential Implementation Manager - EMEA

Essential Implementation Manager

As our new Essential Implementation Manager, you will join our Professional Services team, the team responsible for delivering smooth, fast, and high-quality onboarding experiences for our new mid-market (Essentials) customers. You will :

• Manage all phases of the implementation lifecycle from sales handover and discovery to platform launch and handover to support-blending project management, platform configuration, learning strategy, and integration of the platform into HR customer's ecosystem.
• Work closely with clients to understand their objectives, design their platform architecture, guide technical setup (data imports, user management, integrations), and provide strategic advice on content organization and learner engagement to maximize adoption.
• Ensure successful go-lives, high customer satisfaction, and consistently high-quality deployments, while also helping capitalize on and improve internal processes.

Your impact will be measured through timely go-lives, customer satisfaction, and the quality and reliability of each deployment you deliver and capitalization on our processes.

Within one month, you will :

Within three months, you will :

Within six months, you will :

Within twelve months, you will :

The Skill Set :

What we offer :

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Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partnersall from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!