ServiceNow Administrator / Developer

Job Description

ServiceNow Administrator / Developer

Req number : R5709

Employment type : Full time

Worksite flexibility :

Onsite Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated ServiceNow Administrator / Developer ready to take us to the next level! If you have ServiceNow administration experience, Linux knowledge, and a basic development understanding, and are looking for your next career move, apply now.

Job Description

We are looking for a ServiceNow Administrator / Developer . You’ll be part of an elite team reimagining how ServiceNow works in a dynamic cruise environment—with real-world impact across ships, shoreside operations, and safety. We're building a game-changing ServiceNow implementation that’s unlike anything in the travel industry—and we need a sharp, curious, and driven technologist to help bring it to life. If you're looking to grow your career, learn fast, and contribute to a high-impact project from day one, this is your launchpad. This position will be a contract and onsite in Miramar, FL.

Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future.

What You’ll Do

Administer and support 60+ self-hosted ServiceNow Health & Safety instances, running in a Linux environment

Configure, customize, and optimize ServiceNow modules including ITSM and Health / Safety

Build and support low-code / no-code RESTful APIs for custom ServiceNow development

Troubleshoot platform and Linux-related issues

Collaborate across IT and business teams to deliver clean, documented workflows

Support governance, license compliance, upgrades, patches, and performance tuning

What You'll Need

Required :

3+ years of ServiceNow administration experience (Incident, Change, Asset, etc.)

Working knowledge of Linux

Basic development understanding and API familiarity

Strong analytical skills, communication chops, and a passion for learning

ServiceNow Certified System Administrator (CSA) certification or completion of the ServiceNow Fundamentals course

Preferred :

ServiceNow Developer or Implementation Specialist certs

SQL / MySQL / MariaDB knowledge

On-premise ServiceNow experience

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-AL2

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$40.00-$44.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.