Quality Assurance Manager

We’re on the Moo-ve with new opportunities!! And you know, if it’s Borden, it’s got to be good!

At Borden Dairy, we’ve embraced the “Glass Half Full” mindset since 1857. Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple : to be the best-in-class dairy brand in every market we serve. As we look to the future, Borden is entering an exciting phase — reintroducing Elsie to a new generation and reaffirming our commitment to quality, tradition, and community.

Join Elsie’s Herd today!

POSITION SUMMARY :

Borden Dairy is seeking a people-oriented and quality-focused professional to join our team as a Quality Assurance Manager. In this dynamic role, you will be responsible and accountable for the coordination and direction of all laboratory activity toward the achievement of maximum efficiency of operations with assurance of producing quality products in a safe and sanitary work environment.

JOB RESPONSIBILITIES :

• Plan, assign, and direct work to ensure efficient production, testing, and compliance while maintaining cost-effectiveness and quality standards.
• Build and lead a high-performing quality team, aligning with the company’s profitability, goals, and vision while ensuring compliance with NCIMS laboratory certification, company policies, and local regulations.
• Implement, maintain, and audit quality systems, and enforce company standards across the facility.
• Ensure regulatory compliance, acting as the Quality and Food Safety Advisor for projects and daily operations while managing regulatory and third-party audits.
• Maintain an effective inventory control program, supporting material needs for laboratory operations.
• Analyze lab results and customer / consumer complaints, identifying and communicating quality issues and trends.
• Oversee the pest control program, ensuring adherence to safety and quality standards.
• Provide quality and food safety training, equipping plant personnel with essential knowledge.
• Drive process consistency and cross-functional collaboration, utilizing Continuous Improvement methodology to enhance efficiency and cost-effectiveness.
• Develop and maintain strong partnerships with the supply chain leadership team.
• Collaborate with functional departments to achieve business unit goals in safety, service, cost, and personnel management.
• Supervise assigned workgroups, ensuring effective selection, retention, and performance management of laboratory employees.
• Benchmark and establish performance targets to optimize laboratory operations and personnel efficiency.
• Understand go-to-market strategies, considering customer demands, manufacturing capabilities, and storage capacities.
• Maintain a clean, sanitary, and safe work environment, upholding Good Manufacturing Practices and Standard Operating Procedures.
• Enforce safety and security policies, ensuring strict adherence to company guidelines.
• Require appropriate personal protective equipment (PPE)at all times for workplace safety.
• Commit to food safety and quality system compliance, meeting all regulatory, customer, and Safe Quality Foods (SQF) requirements.

QUALIFICATIONS :

PHYSICAL DEMANDS :

EEO Statement :

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other characteristic protected under applicable federal, state, or local law, regulation, or ordinance, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations in every location in which the Company has facilities. This continuing policy of non-discrimination applies to all terms and conditions of employment including but not limited to : recruitment or recruitment advertising, hiring, placement, promotions, demotions, transfers, layoffs, furloughs, recalls, terminations, leaves of absence, rates of pay or other forms of compensation, selection for training, internships, and apprenticeships.