Commission Resolution Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

The Commission Resolution Specialist is responsible for managing and resolving commission-related discrepancies processing financial adjustments and maintaining accurate records of agent debit balances and commission payments. This role requires strong analytical skills attention to detail and effective communication with internal departments and external agencies.

JOB DESCRIPTION :

Shift : 8 AM - 4 : 15 PM ET

Key Responsibilities :

• Manually transcribe data into spreadsheets due to formatting incompatibility.
• Perform itemized reviews to determine if balances increased decreased or were resolved through payment or activity.
• Classify items as new or old and confirm if balances are over 90 days past due.
• Track collection efforts and update spreadsheets throughout the month.
• Analyze items requiring additional work or follow-up actions.
• Review commission chargebacks for reversing legal commissions.
• Submit PME requests to purge or release commissions.
• Research policies with commissions owed to CNA.
• Respond to escalated inquiries from the Call Center and other business areas.
• Contact agencies to obtain updated or corrected bank information for reissuing commission payments.
• Address missing or incomplete Direct Bill Commission enrollment forms.
• Recruit agencies for paperless / email notification options.
• Consolidate producer codes into unified statements.
• Update agency address changes and maintain accurate records in Agent Center.
• Submit requests for stop payments reissues and credit transfers.
• Follow up on undeliverable checks and obtain updated mailing addresses.

Required Skills & Competencies :

Education & Qualifications

#LI-DM1

#LI-Hybrid

I n certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $35000 to $65000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact .

Required Experience :

IC

Key Skills

Bidding,Access Control System,B2C,Evaluation,Hospital management,Communication

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 35000 - 65000