Financial Aid Counselor - Online

Purpose :

The role of an FA Counselor is to facilitate the process of clearing student's financial aid eligibility as they transition from the admissions department to financial aid. This role will challenge individuals to think outside the box in order to provide outstanding customer service while playing a crucial role in support of our students. FA Counselors should have a high-level understanding of Title IV funding, guidelines and Federal regulations as well as the ability to demonstrate or coach students on this subject matter. FA Counselors will be expected to meet with leadership on a weekly basis to communicate trends, obstacles and needs of their assigned students. FA Counselors should possess in-depth knowledge of current FSA systems and internal LAFS processes.

This opening is a full-time, primarily remote role with required in-office days scheduled per month. Our online team offices are based in Winter Park, FL.

Essential Duties and Responsibilities :

• Advise incoming students and parents of all necessary processes relating to Title IV financial aid, ensuring a seamless experience prior to the student's start in their program.
• Advise student of total program costs, out of pocket expenses and eligibility of Title IV financial aid funds.
• Develop and maintain relationships and communication channels with students, parents, and all Los Angeles Film School departments involved in pursuit of degree.
• Request, track and advise student on all outstanding documents needed for student to utilize Title IV financial aid funding.
• Communicate timelines to students and parents to ensure any documentation is received in a timely manner.
• Review documentation and make necessary corrections to student information based on Department of Education guidelines for clearing the student through verification processes.
• Update tracking systems to reflect student's status within the financial aid process.
• Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers, and making outbound calls to collect student documentation and arrange for Financial Aid appointments.
• Meet with Team Leads multiple times per week in order to update student files and relay student progression through the financial aid process.
• Adhere to policies and procedures of the Los Angeles Film School.
• Maintain strict confidentiality of company and personnel information.
• Demonstrate a strong commitment to the mission and values of the organization.
• Adhere to company attendance standards.

Other Responsibilities :

Supervisory Responsibilities :

Competencies / Knowledge / Skills / Abilities :

Education and / or Experience :

Certificates, Licenses, Registrations : N / A.

Computer Skills :

Environmental Factors are those that are required and performed with or without an accommodation.

Physical Demands are those that are required and performed with or without an accommodation.

Emotional and Mental Demands are those that are required and performed with or without an accommodation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.