Embedded Technical Support Specialist

Embedded Technical Support Specialist - Walmart

Location : Bentonville, AR (REMOTE)

Base Salary Rate : $80,781.00 - $95,036.00

Job type : Full-time

Where Fire Safety Innovation Meets Opportunity :

As part of Kidde Global Solutions Commercial Fire Business Unit, you’ll be part of a legacy of leadership in fire safety, working with cutting-edge technologies that protect lives and property worldwide. With a recent $10M investment in product innovation, we’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now.

About This Role :

The Embedded Technical Support Specialist supports Walmart’s national fire and life safety program as an onsite Edwards / Kidde Commercial technical resource at the Walmart Home Office. This role provides front-line technical support, assists subcontractors and Walmart teams with installation and service questions, supports remote programming and configuration reviews, ensures accurate CMS (Mastermind) alarm point data, and helps facilitate POC testing and technology trials in the Walmart Technology Lab. This position enhances speed, consistency, and clarity in Walmart’s fire alarm operations across all facilities.

Key Responsibilities :

• Performs on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing and removing of equipment to meet customer requirements.
• Installs, tests, services and repairs complex equipment to conform with company operating specifications and customer requirements.
• Performs on-site preventative maintenance, routine repair, and calibration after installation.
• Conducts and / or oversees equipment inspection and repair activities on a regular basis to ensure proper functioning.
• Conducts and / or oversees the maintenance and analysis of equipment logs to determine equipment repair needs and required repair methods.
• May require 60% Travel.

Basic Qualifications :

Preferred Qualifications :

What You Will Gain :

Compensation and Benefits :

The base salary range for this role is $80,781.00 - $95,036.00. Individuals may also be eligible for an annual performance bonus based on both individual and company performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, holidays), and more.

Kidde Global Solutions Overview :

Kidde is the world’s largest manufacturer of fire safety products. Each day, we work to expand upon our legacy of innovation, providing advanced solutions to protect people and property from fire and related hazards. While we’re a leading manufacturer of fire safety products, there’s more to safety than equipment and technology. From collaboration with builders and dealers to community initiatives to partnerships with non-profits, Kidde Commercial is committed to working together to create a safer world.