Implementation Analyst

Implementation Analyst

The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product / system solutions will best meet the client's needs. Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning.

Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client. Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes. Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations. Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.

Basic Qualifications : Education and Experience : Bachelors in Project Management, Business or MIS and 2 years experience or HS / GED and 6 years experience. Experience in related IT systems and business operations. Knowledge in technical writing and / or business documentation. Knowledge of transaction processing systems and formats. Preferred Qualifications (PQs) Experience : +5 years of experience in related IT systems and business operations. Knowledge of industry trends and remittance products and services, business processes and applications. Additional Basic Qualifications : Must be 18 years of age or older

Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked : Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer : All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.