Service AdvisorOxnard Mazda • Oxnard, CA, US
Service Advisor
Oxnard Mazda • Oxnard, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Minimum high school diploma or GED equivalent required Associate’s degree (AA) or equivalent from two-year college or technical school preferred Trade school training and education preferred At least six months to one year automotive industry or related experience and / or training Broad knowledge of new vehicle technologies Excellent customer service skills Ability to be analytical and multi-task Ability to work with little supervision Self-motivated enthusiastic presence in a team environment Strong written and communication skills Consistent and stable work history Valid driver’s license and clean driving record Professional appearance and work ethic
Job Description
Job Description
RESPONSIBILITIES
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and / or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order in the approved manner
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
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Service Advisor • Oxnard, CA, US
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