Parts Customer Care Rep

Company Description :

Crown Equipment Corporation one of the worlds largest lift truck manufacturers offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment fleet management solutions warehouse products and support services to meet their needs anytime anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns / requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom vans and customer consignments.

Minimum Qualifications

Preferred Qualifications

Work Authorization :

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

No agency calls please.

Compensation and Benefits :

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include :

Health / Dental / Vision / Prescription Drug Plan with a company contribution to each

Health Savings Accounts and Flexible Spending Accounts

401K Retirement Savings Plan : Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.

Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings

Paid Parental Leave

9 Paid Holidays

Paid Vacation accrued at a rate based on length of service and position

Paid Sick Leave

Birthday Pay for Non-Exempt employees

Tuition Reimbursement up to $5250 per calendar year

and much more.

EOE Veterans / Disabilities

We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including California AB-1008 Ban the Box San Franciscos Fair Chance Ordinance and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 23 - 27