Customer Service Representative - Santa Rosa Airport

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This full time position is for our Santa Rosa Airport location. The pay is $21.00 per hour and includes comprehensive medical benefits, paid time off, 401K matching, profit sharing, and rental discounts! A California driver license is required.

Schedule :

Thursday, Friday, Saturday, Sunday, Monday - 2pm to 11pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications

Apart from religious observation, must be able to work the following schedule(s) :   5 Days a week for 40 hours :