Client Success Agent

Description :

Do you thrive on providing first-class customer service? Are you motivated in a sales environment? How about helping people do their work better so they feel great about their job? Well then come join our amazing team of great people at Two Bettys Green Cleaning Co!

The Mission :

Two Bettys is a social enterprise that has a triple bottom line : People, Planet and Profit.

At Two Bettys, we believe there are no unskilled workers. We disrupt business as usual by providing domestic workers and janitors a safe and equitable environment to thrive in, while not polluting or exposing workers and clients to harmful chemicals. Our managers and support team are a committed group of servant leaders (we are captains, not bosses) who work together to bring this mission to life! Join us!

Core Values :

Two Bettys seven core values for the cleaning industry are :

• Eco & Friendly.
• Equity Is What We Want.
• Clients that Shout Out How Great We Are.
• Serve Our Cleaners.
• Honest, Authentic, & Accountable.
• Everyone is an Entrepreneur.
• And Fun!

The Responsibility :

The Client Success Agent role is the first point of contact for daily communication with Two Bettys clients and cleaners. Reports directly to the Field Operations Director.

Responsibilities include answering all inbound calls from clients, potential clients and cleaners with the goal of one-call resolution.  Working with clients in the field, reviewing current bid assessments, and selling additional services.

Partners with Service Managers to build strong, supportive relationships with cleaners on their team and to ensure sufficient staff productivity and high employee engagement.

Responsible for supporting other teams when their counterparts are out of the office.

The Key Duties & Responsibilities :

Tasks and responsibilities associated with this position include (but are not limited to) the following :

Client Support :

Confirm entry details

Cleaner Support :

General Support :

The Hours :

To start, 25 hours per week, spread over a 5-day work week, expanding and contracting per business demands.  Potential to move to full-time, based on results.  The daily schedule is primarily an afternoon shift, such as noon-5 or 1pm-6pm.

The Work Environment :

The Benefits :

Pay : $25.00 / hour Based On Experience

Requirements :

The Skills Required :

The Skills Desired :

The Physical Requirements :

About Two Bettys :

Two Bettys is eco + friendly. We believe it’s not only possible to be good to people and the planet at the same time, it’s imperative. And it’s good business.At Two Bettys, everyone is an entrepreneur – we solve problems, take initiative, and innovate our way to excellence.We strive to provide service that makes our clients want to give us a shout-out. When you refer another client to our services, you create another job in your community that pays a living wage.