IT Technician I (FTB)

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Position Title : Fixed Term Benefitted IT Technician I

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Tell me more…..  The City of Peoria has an exciting opportunity for a Fixed-Term Benefited / IT Technician I to join the Information Technology Department. The purpose of this position is to provide first level technical helpdesk support for users of all IT supported systems, applications, and services. This is accomplished by responding to help desk inquiries via phone, ticketing system, in-person, and ensuring their issues are resolved promptly and efficiently. Common duties include :

• Assist with password resets and account provisioning / deprovisioning for end-users as needed.
• Diagnose and resolve hardware and software problems, including desktops, laptops, printers, software applications, and network-related issues and escalate as needed.
• Create, update, and maintain detailed service requests or incident records in the ticketing system.
• Ensure that all issues are accurately documented and resolved within the defined service level agreements (SLAs).
• Install, configure, and update software applications on end-user devices.
• Ensure that all software is properly licensed and up to date.
• Create and update knowledge base articles, manuals, and FAQs to assist end-users in resolving common issues independently.
• Provide basic IT training to end-users, helping them understand and use software and hardware effectively.

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This list is intended for benefitted position and benefits are subject to change. Refer to the Personnel Administrative Regulations for current policy provisions and / or Memorandum of Understandings for PPOA, PFFA, COPPS, and AFSCME.

The City of Peoria offers the following benefits to eligible employee groups :