Database Escalation Engineer - Federal

Job Description

Please Note :    This position will include supporting our US Federal and Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal / misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.   Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

In this role, you will be part or our SWAT (Software Action Team) that ensures the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for restoring database / application services, guiding SRE and CS operations on any database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform.

The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the database infrastructure by learning the Java-based platform from end to end.

What you get to do in this role :

• Become an SME in production triage, gain broad knowledge across ServiceNow's applications, JDBC, and Java codebase relevant to the database query generation, and work with all the groups within ServiceNow, especially Engineering / Operations.
• Learn how to identify bugs and solve challenging DB performance issues  quickly . SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
• Develop automation tools to facilitate and improve day-to-day operations, like Ansible and scripting in Python / Ruby.

Qualifications

GCS-23

For positions in this location, we offer a base pay of $106,600 - $165,300, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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