Team Lead - Online Call CenterNeo Group • Las Vegas, NV, US
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Team Lead - Online Call Center
Neo Group • Las Vegas, NV, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Call Center Team Lead
About the Role : We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate is fluent in English plus would benefit a candidate knowledge of another language such as German, Italian, Turkish. Performance-driven, and passionate about leading teams to success in a results-focused sales setting.
Key Responsibilities :
- Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
- Monitor and evaluate daily performance, providing coaching and feedback
- Track call metrics, conversion rates, and performance reports
- Conduct regular one-on-ones, training sessions, and team meetings
- Support agents in resolving escalated customer issues
- Collaborate with management on strategy, reporting, and campaign planning
- Ensure high-quality customer engagement and compliance with company policies
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Call Center Team Lead • Las Vegas, NV, US
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