National Builder Manager - Mortgage and Builder Experience Required

National Builder Manager

The National Builder Manager (NBM) is a senior-level strategic and execution-focused role responsible for driving profitable originations, manages KPIs, ROI, and builder engagement across the company's footprint. This role supports local and national builder, realtor partnership opportunities, develops scalable strategies, and partners with regional sales leaders and mortgage originators to grow production within the builder and real estate referral ecosystem.

Essential Duties and Responsibilities

1) Strategic Planning and Execution :

• Develop and implement a comprehensive national builder strategy to drive profitable mortgage originations and expand market share. This includes identifying new builder partners, negotiating national agreements, and creating scalable programs to support builder channel development for the sales team and homebuyers.
• Provides support and guidance to DSMs, ASMs, PSMs, CLMMs, and MLOs to support builder partnerships and create consistent sales behaviors across divisions.
• Operational oversight in collaboration with internal teams such as operations and marketing to ensure a seamless and efficient process for builder partners and homebuyers. This includes ensuring timely communication, accurate reporting, and adherence to service level agreements.
• Partner with the Director of REL Program Execution to cascade best practices, deploy high-impact sales tactics, and implement scalable playbooks for builder success.
• Identify market expansion opportunities and work with internal stakeholders to deploy programs that support origination growth in both core and emerging markets.

2) Financial Acumen : Manage the ROI for all National Builder Partnerships. This includes analyzing the cost associated with marketing, incentives, and dedicated resources against the revenue generated to ensure the channel is a profitable and sustainable business.

3) Inclusive Lending & Compliance :

4) Relationship & Stakeholder Management :

5) Performance Management : Own the responsibility for the performance of the National Builder Channel. Track and analyze key performance indicators such as application volume, conversion rates, loan pull-through, ad profitability per builder. Develop and execute action plans to address underperforming partnerships and capitalize on growth opportunities.

6) Performance Intelligence :

7) Marketing & Events :

Qualifications

10 years in mortgage lending, builder partnerships, or business development leadership

Demonstrated ability to influence cross-functional teams and lead through a matrixed environment

Deep understanding of LMI / MMCT strategy, CRA / RESPA compliance, and affordable lending programs

Strong presentation and communication skills with ability to represent the brand internal and external

Proven experience in a strategic, execution-focused role with a track record of driving significant business growth.

Exceptional communication, presentation, and negotiation skills.

Demonstrated ability to build and maintain strong relationships at all levels, from field-level employees to C-suite executives.

Proficiency of CRM software and Microsoft Office Suite

Self-motivated, results oriented, and able to work independently in a fast-paced environment

Willingness to travel nationally (25-40%)