Process and Functional AnalystHelix Traffic Solutions, LLC • Murfreesboro, TN, US
[error_messages.no_longer_accepting]
Process and Functional Analyst
Helix Traffic Solutions, LLC • Murfreesboro, TN, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Collaborate closely with business and functional leaders, IT teams, and key stakeholders to define and document end-to-end business requirements—encompassing sales, service delivery, inventory, operations, and financial processes—to ensure data and system design align with enterprise goals Identify process improvement opportunities and recommend technology-enabled solutions that enhance efficiency, standardization, and scalability across departments Ensure selected technologies support core business processes such as lead and opportunity management, quoting, order processing, work order management, fulfillment, and invoicing Validate that technology solutions also enable field and operational processes, including scheduling, dispatch, resource allocation, route optimization, and field data capture Serve as a key Subject Matter Expert (SME) in configuring technology solutions to meet cross-functional business needs, maintaining alignment between process design, data flow, reporting, and compliance requirements Conduct comprehensive end-to-end testing of business scenarios—spanning quote-to-cash, procure-to-pay, and plan-to-fulfill—identifying and resolving issues to ensure functionality meets real-world business expectations Lead and participate in User Acceptance Testing (UAT), ensuring workflows perform as intended across modules (e.g., quoting, work orders, inventory, costing, reporting) Design and manage UAT test cases and success criteria, ensuring validation of both functional and data integrity Partner with other functional leads to ensure accurate and seamless data integration across systems for job costing, inventory tracking, and financial reporting Collaborate with business partners to ensure e-commerce, customer portal, and external system integrations align with standardized data and operational models Document pre- and post-implementation process maps, illustrating the evolution from current to future-state workflows Proactively identify and communicate business or project risks, recommending mitigation strategies and sustainable process solutions Promote the adoption of standardized, out-of-the-box ERP functionality over customizations to preserve long-term system integrity and upgradeability Contribute to the development of training materials and user enablement frameworks, ensuring operational readiness and consistent adoption of the new processes and tools Support Day-to-Day Operations : Oversee daily operations of live ERP functionalities, ensuring system stability, data integrity, and efficient business process execution across all integrated functions (sales, service, operations, finance, and supply chain) Continuous Process Optimization : Lead ongoing evaluation and enhancement of end-to-end processes—such as lead-to-cash, order-to-fulfill, and project-to-invoice—ensuring alignment with evolving business objectives and industry best practices Data Stewardship Leadership : Provide direction and governance for data stewardship activities, ensuring consistent management of master and transactional data across domains (customers, vendors, items, pricing, and financials). Promote standards that enhance accuracy, compliance, and enterprise reporting quality Accountability & Financial Integrity : Champion accountability in data entry, process adherence, and financial reporting. Partner with Finance and Operations teams to reinforce transparency, traceability, and compliance with internal controls and audit requirements Stakeholder Support & Documentation : Serve as a second-line support and escalation point for end users, providing documentation, troubleshooting guidance, and process insights to maintain efficient and compliant operations ERP & Technology Awareness : Stay informed on ERP platform updates, new features, and integration capabilities that impact operational, financial, or field service processes. Evaluate their applicability for continuous improvement Innovation & Enhancement Recommendations : Identify and propose enhancements, automation opportunities, or feature adoption that increase productivity, streamline workflows, and drive business value Change Management Enablement : Support organizational readiness for new releases or process changes by coordinating communications, impact assessments, and user adoption strategies across business units Training & Knowledge Transfer : Develop and deliver ongoing training programs, user guides, and quick-reference materials to sustain competency and promote a culture of continuous learning across the enterprise Data & System Integrity Validation : Coordinate regression testing and validation activities during ERP upgrades, patches, or configuration changes to ensure seamless operation and accurate data flow across dependent processes Collaborate and foster teamwork across functional team, departments, and stakeholders Any other duties as determined by the VP of ERP 5+ years of experience in data management or systems administration as a practitioner 3+ years of experience with ERP systems implementation and upgrade projects, preferably with specific Oracle NetSuite, Dayforce HRIS, and Microsoft Power BI experience a plus Strong team leadership and team dynamics Proven ability to work across functional teams and interact with senior leadership Strong understanding of ERP platforms and modules (financials, HR, supply chain, etc.) Strong capability in people-oriented change management of technology implementations Familiarity with database management, system integrations, and data migration processes Familiarity with system administration, configuration, and user management Strong project activity and task management skills with experience using predictive and / or adaptive methodologies Excellent written and verbal communication skills to interact with all levels of the organization Ability to translate technical concepts into business terms for non-technical stakeholders Strong analytical and problem-solving skills to address system issues and user concerns Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment Certifications related to specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) are highly desirable ERP project delivery on time, on scope, and within budget User satisfaction and adoption rates allow productivity gains within 60 days of system launch. Data accuracy and integrity metrics. Number of or severity of system issues resolved within defined SLAs (TBD during the program design based on current baseline) System uptime and performance
Job Summary :
The ERP Process and Functional Subject Matter Expert (SME) provides structured discipline to guide and direct business analysis, business rules, processes and capabilities implementation for the technology stack employed by Helix Traffic Solutions (HTS) in delivering value to its people, customers and suppliers. This role provides the necessary insights and direction to deliver to the Enterprise Resource Planning (ERP) platform, Oracle NetSuite, as well as related systems implementation teams, of which the SME is an integral component, the expected value to HTS's people, customers and suppliers. The SME will integrate their work effort with all implementation teams as well as support the post-implementation of any process and technology solutions.SME is expected to work alongside any third-party contractors and consultants and provide the enterprise's view in developing needs assessments and business requirements as well as potential solution configurations. The SME role is expected to be a full-time position.
Duties / Responsibilities :
Subject Knowledge
- Demonstrated understanding of end-to-end business processes, spanning customer engagement, quoting, contracting, fulfillment, billing, and post-delivery support
- Ability to recognize how core processes vary by business model, including both product-based and service-based operations such as traffic control services, maintenance programs, construction projects, and long-term service contracts
- Strong grasp of key operational and financial performance metrics, including sales pipeline health, service utilization, project profitability, and customer satisfaction indicators
- Comprehensive understanding of how enterprise applications and systems integrate—for example, CRM, ERP, finance, marketing automation, and customer service platforms—to enable seamless data flow and process visibility across the organization
- Proven ability to collaborate with cross-functional stakeholders to gather requirements, define future-state processes, and document system and reporting needs that align with business objectives
Project Engagement
Ongoing efforts for Sales Operations SME :
Skills and Qualifications :
Education
Bachelor's degree in Computer Science, Finance, Business Administration, or related field. A master's degree and professional certifications are a plus but not required.
Experience
Technical Skills
Leadership and Communication
Problem-Solving
Certifications
Key Performance Indicators (KPIs) for the Process and Functional Analysis
[job_alerts.create_a_job]
Process and Functional Analyst • Murfreesboro, TN, US
[internal_linking.similar_jobs]
Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup...[show_more] Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup...[show_more] 
Key Autism Services is expanding and is seeking passionate Behavior Analysts to join our team!.Are you eager to make a significant impact in the lives of children and families? At Key Autism Servic...[show_more]
A company is looking for a Senior Business Process Analyst.Key Responsibilities Identify and execute QTO program initiatives to enhance sales and customer experience Collaborate with internal te...[show_more]
Our client, a manufacturing company located in the Lebanon, TN area, is hiring a full-time Quality Engineer.Responsibilities include, but are not limited to : .
Support plant quality systems and custo...[show_more]
This position is incentive eligible.Do you want to join an organization that invests in you as a Clinical Resource Director? At HealthTrust Supply Chain, you come first.
HCA Healthcare has committed...[show_more]
Mid-Cumberland Community Action Agency will act as a stepping stone to create stronger communities where families with low incomes have opportunities to connect, grow, and maintain dignity.The Case...[show_more] Key Autism Services is hiring BCBAs across multiple states.Are you a passionate BCBA eager to make a meaningful impact? At Key Autism Services, we offer a collaborative and supportive environment w...[show_more] 
Pediatrics physician job in Tennessee : .We are scheduling interviews with a physician-owned practice located in Lebanon, Tennessee, which is just 30 miles east of Nashville, where they are seeking ...[show_more]
To ensure all service recipients receive timely and accurate financial services.Assist service recipients in achieving independence with personal finances.
Responsible for completing necessary paper...[show_more]
Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season.We're looking for individuals with excellent communication skills and a passion for assis...[show_more]
To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.When lives are on the line, Navy Aviation Rescue Swimmers (AIRRs) are exceptionally adept at answering the call....[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...[show_more]
At Hopebridge, we provide transformative autism therapy that empowers children and families to lead fulfilling lives.Our commitment to compassionate, evidence-based care ensures that you, as a BCBA...[show_more] Key Autism Services is hiring BCBAs across multiple states.Are you a passionate BCBA eager to make a meaningful impact? At Key Autism Services, we offer a collaborative and supportive environment w...[show_more] 
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Specialty : Physical Medicine and Rehabilitation.Scheduled hours - no on call as hospitalist group will be managing medical needs.
Dates of Coverage Needed : Weekly.Start Date : Needs to start August 1...[show_more] A company is looking for a Business Process Analyst with experience in organizational change management and technology modernization.
Key Responsibilities Redesign workflows and drive adoption of ...[show_more]
Physics Private Tutoring Jobs Murfreesboro
Superprof • Murfreesboro, Tennessee, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Algebra Private Tutoring Jobs Murfreesboro
Superprof • Murfreesboro, Tennessee, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Behavior Analyst
Key Autism Services • Murfreesboro, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Business Process Analyst
VirtualVocations • Murfreesboro, Tennessee, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Quality Engineer
Adecco • Lebanon, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Value Analysis Director
HealthTrust Supply Chain • Lebanon, TN, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Case Manager
Mid-Cumberland Community Agency • Gallatin, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Board Certified Behavior Analyst (BCBA) (m / w / d)
Key Autism Services • Murfreesboro, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Pediatrics Physician
Enterprise Medical Recruiting • Lebanon, Tennessee, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Accounting Assistant
Easter Seals TN • Lebanon, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Product Expert
Intuit - TurboTax • Christiana, TN, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Search & Rescue
U.S. Navy • Christiana, TN, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Dashers - Sign Up and Start Earning
DoorDash • Beechgrove, TN, US
[job_card.full_time] +1
[last_updated.last_updated_1_hour] • [promoted] • [new]
Behavior Analyst (BCBA)
Hopebridge • Murfreesboro, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Board Certified Behavior Analyst (BCBA)
Key Autism Services • Murfreesboro, TN, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Data Entry Product Support - No Experience
GLOCPA • Lebanon, Tennessee
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Physiatry / Physical Medicine & Rehabilitation Physician
ProLocums • Gallatin, Tennessee, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Business Process Analyst
VirtualVocations • Murfreesboro, Tennessee, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]