Talent.com
Senior Director of Donor Engagement and Operations
Senior Director of Donor Engagement and OperationsFeeding America • Chicago, IL, United States
[error_messages.no_longer_accepting]
Senior Director of Donor Engagement and Operations

Senior Director of Donor Engagement and Operations

Feeding America • Chicago, IL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Senior Director of Donor Engagement and Operations

Joining the Food Depository at a time of exponential development growth plans, this is a key role that will provide oversight of the following functions to optimize efforts that secure funding in support of our mission to end hunger. These include Donor Cultivation and Stewardship; Planning and Strategy; Prospect Management and Pipeline Development, Metrics and Analytics, and Development Operations. The Senior Director of Donor Engagement and Operations (SDDE) will be responsible for collaborating with the Chief Philanthropy Officer, their team and other department leaders to create a plan that provides opportunities for cross‑functional collaboration, insights into donor giving and behavior through data tracking and analysis, and increased donor engagement through a more robust cultivation and stewardship program. The individual will serve as a member of the development team leadership and various cross departmental project teams as needed.

The successful candidate will be someone with a rich development background, who has had progressive and deep knowledge of development operations / systems as well as cultivation and stewardship best practices. The ideal candidate should have a strong track record of management experience and leading successful teams. This individual will help connect data and information to frontline fundraising techniques to the Food Depository’s priorities and key initiatives. The individual will be able to bridge frontline fundraising techniques with the organization’s priorities and key initiatives. The candidate will have a strong passion for the mission and experience in leading change management, especially in developing data‑driven systems and processes that enhance efficiency and collaboration.

Key Responsibilities and Essential Functions

  • Lead an innovative comprehensive cultivation and stewardship program to increase donor engagement and retention by deepening mission engagement.
  • Refine and develop cross‑department systems and processes that support all aspects of fundraising.
  • Provide oversight to the moves management system and donor research.
  • Provide leadership and management to donor operations, including gift processing, acknowledgement, and analytics to help inform fundraising strategies across the department.
  • Provide leadership to the development and reporting of key performance indicators.
  • Supervise a team of ten, including four direct reports.

Donor Stewardship / Cultivation

  • Build a stewardship and cultivation program to create a framework ensuring the development team has the systems, processes, and workflows to effectively steward / cultivate donors across all areas of giving.
  • Continuously collaborate with colleagues across the Development, Marketing, Community Impact, Policy, Advocacy & Community Engagement teams to enhance comprehensive cultivation and stewardship offerings for donors.
  • Oversee a robust cultivation program supporting both in‑person, online, and virtual engagement opportunities.
  • Collaborate with the CPO and Technology & Infrastructure team to implement and maintain the system, data, tools and assets to assist relationship managers with pipeline development, management and tracking.
  • Be knowledgeable of program budgets and funding needs, as well as keeping a pulse on ongoing program developments, learnings, successes and challenges.

    • Planning and Strategy

  • Understand the organization’s key priorities and translate them into fundraising objectives / goals in partnership with the CPO and development leadership.
  • Support the development of individual development team work‑plans and track key performance indicators across the development department.
  • Act as a thought‑partner to harness data to inform fundraising plans, identify new ideas, scan for best practices and drive continuous improvement within development.

    • Development Operations

  • Develop and lead the implementation of streamlined business processes to increase the efficiency and accuracy of development workflows, including gift processing, prospect management, revenue / cash forecasting, and report development.
  • Encourage cross‑team collaboration across the entire donor pipeline.

    • Research and Relationship Management

  • Supervises Prospect Development Manager, providing leadership and support of department moves management programs, data acquisition activities, prospect and portfolio development and related activities.
  • Analyze with input from SDCFO and SDSG and recommend a continual refinement of the CPO’s donor portfolio to maximize impact for the organization.

    • Data Reporting and Analysis

  • Collaborate with other development department leaders to define and modify key metrics and indicators of successful donor engagement.

    • Donor Data Management, Gift Processing and Acknowledgement

  • Provides strategic guidance and oversight to the data management and gift processing teams.
  • Supervises the Director of Development Operations and collaborates on key decisions related to data management, acquisition, research and analysis.

    • Qualifications

  • Bachelor’s degree with 7‑10+ years of development experience specific to this role.
  • Minimum of 4‑5 years’ experience managing multi‑functional teams.
  • Strong background in strategy development, change management and system improvement.
  • Proven record in developing robust cultivation and stewardship programs.
  • Demonstrated initiative and desire to take on new projects.
  • Superb interpersonal skills and the ability to actively listen.
  • Excellent written and oral communication skills.
  • Effective presentation and negotiation skills.
  • Highly organized & attentive to detail.
  • Adaptable and flexible, with ability to handle several priorities simultaneously in a fast‑paced environment.
  • Team‑oriented and collaborative with the ability to work independently.
  • Understanding and commitment to embrace equity, diversity and inclusion in fundraising practices.
  • Proficiency in MS Office – Word, Excel, PowerPoint, Outlook.
  • Strong development database experience.

    • Exposure

  • General office environment; limited exposure to warehouse environment.
  • Interacts with GCFD staff, board members, financial donors, volunteers and general public.
  • Local travel depends on events; evening and weekend hours are required.

    • Benefits

  • Employer‑paid life and disability insurance
  • Employee Assistance Program
  • 403(b) retirement plan with employer contribution
  • Generous paid time off
  • Parental leave
  • On‑site gym
  • $3,000 annual employer‑paid ThrivePass lifestyle and wellness benefit program
  • $250 employee referral bonus

    • #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Director Of Donor Engagement • Chicago, IL, United States

    [internal_linking.similar_jobs]
    Director of Retail Operations

    Director of Retail Operations

    Akira • Chicago, IL, US
    [job_card.full_time]
    AKIRA DIRECTOR OF RETAIL OPERATIONS.In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago.Since then, the company has extended its reach to 35+ stores across the Uni...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Youth and Family Services Department

    Director of Youth and Family Services Department

    Confidential • South Holland, IL, US
    [job_card.full_time]
    Job Title : Director, Youth and Family Services Department : .ESSENTIAL DUTIES AND RESPONSIBILITIES.Strategic Workforce Management : . Schedule and assign work to departmental employees, prioritizing tas...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director, Client Engagement

    Senior Director, Client Engagement

    Publicisgroupe • Chicago, IL, United States
    [job_card.full_time]
    As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions and services for one or more of o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Regional Director of Clinical Operations

    Regional Director of Clinical Operations

    Confidential - Home Health Care • Chicago, IL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    If you're a leader with a proven track record of success of leading multi-site teams, please apply today!.The Regional Director of Clinical Operations is responsible for the overall management and ...[show_more]
    [last_updated.last_updated_30]
    Senior Engagement Manager

    Senior Engagement Manager

    ServiceNow, Inc. • Chicago, IL, United States
    [job_card.full_time]
    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director of Engagement

    Senior Director of Engagement

    VirtualVocations • Chicago, Illinois, United States
    [job_card.full_time]
    A company is looking for a Senior Director, Offline Engagement.Key Responsibilities Design and deliver integrated brand and consumer experiences in offline channels to drive acquisition and loyal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Volunteer Opportunity - Senior Service Division : Unpaid

    Volunteer Opportunity - Senior Service Division : Unpaid

    City of Chicago • Chicago, IL, United States
    [job_card.full_time]
    Department of Family and Support Services.NOTICE OF VOLUNTEER OPPORTUNITY UNPAID.Department of Family and Support Services - Senior Service Division. As the City of Chicago's primary social services...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Director, Organizational Development & Effectiveness (Hybrid)

    Sr. Director, Organizational Development & Effectiveness (Hybrid)

    American Medical Association • Chicago, IL, United States
    [job_card.full_time]
    Director Development & Effectiveness (Hybrid).The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization.We are a unifying v...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Donor Services

    Director of Donor Services

    CAI • Evanston, IL, United States
    [job_card.full_time] +1
    CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+.We have over 40 years of excellence in uniting talent and technology to power the p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Engagement Director - Engagement Manager

    Engagement Director - Engagement Manager

    Capgemini • Chicago, IL, United States
    [job_card.full_time]
    Lead market delivery of diverse technology services in digital and restaurant platforms, in an Agile development model, and leading CI / CD, DevOps transformation deployments for 5 of 6 top geographi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Development

    Director of Development

    ASCEND JUSTICE • Chicago, IL, US
    [job_card.full_time]
    FSA Health, Dependent Care, Commuter Plan.Supervised by : Executive Director.This position will take primary responsibility for planning, organizing and directing much of Ascend Justices development...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Advancement Operations and Donor Stewardship Coordinator

    Advancement Operations and Donor Stewardship Coordinator

    Concordia University, Chicago • River Forest, IL, USA
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Concordia University Chicago (CUC) invites applications for the position of Advancement Operations and Donor Stewardship Coordinator. This position reports directly to the Senior Director, Advanceme...[show_more]
    [last_updated.last_updated_30]
    Head of Rewards & Career Advisory

    Head of Rewards & Career Advisory

    Aon • Chicago, IL, United States
    [job_card.full_time] +1
    Head of Rewards & Career Advisory, NA.The Head of Rewards & Career Advisory, NA, is critical to the continued growth and success of Aon's Talent Solutions capability. It represents a real opportunit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Regional Director of Family Engagement, Alpha - $200,000 / year USD

    Regional Director of Family Engagement, Alpha - $200,000 / year USD

    Crossover • Chicago, IL, United States
    [job_card.temporary]
    Regional Director of Family Engagement, Alpha - $200,000 / year USD.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features. This range is provided by Crossover....[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Advancement and Engagement Associate

    Advancement and Engagement Associate

    Beacon Hill • Chicago, IL, US
    [job_card.full_time]
    A leading independent school on Chicago's North Shore is seeking an Advancement & Engagement Associate to support its comprehensive advancement program. This full-time, year-round role plays a k...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Performance & Operations - Wellness West

    Director, Performance & Operations - Wellness West

    Medical Home Network • Chicago, IL, US
    [job_card.full_time]
    Are you ready to join a passionate community of people who are changing how health care is delivered? A place where you will find a career you love while truly making a difference building he...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Engagement Partner

    Senior Engagement Partner

    Virtusa • Chicago, Illinois, USA
    [job_card.full_time]
    Roles description : A dedicated point of contact based at a clients location responsible for managing the overall relationship communication and delivery of IT services ensuring alignment with client...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director, Client Engagement

    Senior Director, Client Engagement

    Epsilon • Chicago, IL, United States
    [job_card.full_time]
    Talent Acquisition Leader | Relationship-Driven | Business & Talent Strategy.Senior Director of Client Engagement at Epsilon, responsible for leading large, matrixed teams delivering MarTech and Da...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]