Construction Servicing Manager

Construction Servicing Manager

The Construction Servicing Manager manages the administration and servicing of One-Time Close Construction "OTC" Loans from post-closing through final draw and conversion to permanent financing. This role ensures smooth coordination between borrowers, builders, loan officers, and third-party builder software platforms. This role also identifies potential risks in the portfolio to OTC Management. Essential functions include providing support and guidance to the Construction Servicing staff for daily operations and mentoring for long term development. Responsible for monitoring construction progress and overseeing all loan disbursement requests, draw schedules and lien waivers and identify potential delays, cost overruns or compliance issues. Manage interest billings, including monitoring timeliness of interest payments. Monitor and maintain accurate records of insurance policies including builders' risk, homeowner policies and general liability coverage. Perform risk assessments for the Construction Servicing portfolio on an ongoing basis and participate in OTC Risk Management strategies. Assist in producing accurate reporting for all aspects of Construction Servicing. Ensure Construction Servicing Staff maintains and ensures compliance with Construction Lending Guidelines and industry regulatory requirements. Manage and monitor servicing performance standards, service deliverables, and productivity benchmarks including pipeline management, turn time, and customer satisfaction. Meet all QC and Audit benchmarks monitoring monthly quality and compliance reports to identify issues and trends and work with appropriate personnel to remediate. Develop and implement action plans to reduce error and mitigate risk and ensure adherence to corporate internal control standards. Develop and implement procedural changes to improve efficiency and productivity in line with the Construction Lending Department objectives and standards. Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to the transaction. Ensure proper safeguarding of confidential and proprietary information of consumers and other protected information under the Company's Information Security Policy.