Service Intake Administrator (Hybrid)Skytron LLC • Grand Rapids, MI, US
Service Intake Administrator (Hybrid)
Skytron LLC • Grand Rapids, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Prioritize, organize, and schedule incoming service requests to efficiently dispatch work to Field Service Representatives and service partners Track and follow up on service requests, recommending on-site solutions, with appropriate approvals, to resolve distributor and customer concerns Manage the FreshDesk ticketing system and create service orders within Skytron's service platform Process purchase orders and contracts using Skytron's ERP and service software systems. This includes bid management, order entry and maintenance, submittal coordination, pre- and post-order manufacturing and logistics coordination, change order processing, and contract review to reduce organizational risk Resolve contract and PO issues by working directly with customers, distributors, and internal departments Maintain accurate customer communication, ensuring timely and professional responses to inquiries. Record and maintain detailed information regarding customer requests and services performed Perform additional duties and responsibilities as assigned or requested Have strong administrative and documentation skills Follow work instructions, safety guidelines, and company policies Deliver accurate, high-quality work with minimal rework Demonstrate responsiveness and a service-minded approach to customer needs Balance multiple tasks effectively and meet deadlines Communicate clearly and respectfully, both written and verbal Work independently with minimal supervision Bring a problem-solving mindset and collaborate effectively to find solutions Minimum of 3 years of experience providing sales or account support to external customers 3 - 5 years of experience in an office management environment, ideally combined with technical service or business-related responsibilities (preferred) Ability to understand and interpret technical details and communicate effectively with both internal and external stakeholders Proficiency in ERP systems (IFS preferred) and Microsoft Office suite (Word, Excel, Outlook, etc.)
Job Description
Job Description
Join a team committed to advancing patient outcomes through adaptable healthcare solutions.
Skytron isn't just a place to work-it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.
- Comprehensive health benefits (medical, dental, vision) starting on day one
- Annual Bonus
- Paid vacation, personal days, and holidays
- 401(k) and profit sharing
- Tuition reimbursement
- Employee wellness program
- Onsite gym
- Flexible hybrid work environment with a mix of in-office and remote workdays
- A supportive, family-owned work environment
What You'll Do
As the Service Intake Administrator , you will play a key role in coordinating service workflows and ensuring effective communication between internal teams, service partners, and customers. In this role, you will :
What You'll Bring
We're looking for someone detail-oriented, proactive, and solutions-focused. The ideal candidate will :
Qualifications
If you require assistance with the application process or would like to request a paper application, please get in touch with Skytron's Human Resources Department at 800.759.8766.
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will be considered without regard to race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under the law.
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Service Administrator • Grand Rapids, MI, US
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