Teller III

Job Description

Job Description

Benefits :

ESOP

Life Insurance

Disability Insurance

401(k)

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Position Title : Teller III

Reports To : Branch Coordinator / Market Retail Coordinator

Status : Hourly; Non-Exempt

Location : Newton

Position Summary : Ensure Prompt, accurate and friendly service to all customers. Performs complex and diverse duties related to a variety of banking transactions at a teller window or drive-up, including deposits, withdrawals, check cashing and other related services, in accordance with Bank policies and procedures. Maintain required amount of cash on hand and balance daily. Cross-sell Bank products and services. May open new accounts, on an as needed / backup basis. May train entry level tellers. May perform supervisor duties in the absence of the branch coordinator.

Principal Responsibilities and Duties :

• Perform both basic and complex teller duties, including but not limited to :

Vault teller duties

• Performs teller supervisor overrides.
• Assists junior teller staff with more complex transactions and helps with balancing issues.
• Assists junior teller staff in adhering to bank policies on the teller line and may approve deviations from established policies or guidelines, as directed.
• Resolves customer conflicts on the teller line.
• Assists with training of new tellers.
• Cashes customer checks, handles savings and checking deposits, withdrawals and transfers, process customer loan payments, utility payments, and cash advance requests, Issues personal money orders, and cashiers checks, wraps coin and currency, quotes values and redeems savings bonds.
• Balances and verifies cash drawer.
• Maintains branch ATM machine (if applicable).
• Coordinates branch ATM cash orders (if applicable).
• Balances branch ATM and resolves issues with the ATM.
• Orders checks and tickets for customers through internal and external vendors
• Identifies and reports potential fraudulent customer activity.
• Follows appropriate bank policies and procedures when completing transactions, placing holds when necessary, and assisting junior tellers in completing transactions.
• Maintain Account Relationships & Cross-sales Bank Products and Services

Quotes rates and answers customer inquiries.

• May open and service deposit accounts, as directed. Inputs account data onto platform system.
• May perform account maintenance on deposit accounts for customers and inputs data on platform system.
• Places check orders for customers through internal and external vendors
• Prepares customer direct deposit sign-ups.
• Assists customers with stop payment orders and inputs onto platform system.
• Assists customers with ACH & debit cards disputes by completing appropriate paperwork and sending to central deposit operations.
• May open and service safe deposit boxes, as directed.
• May formulate mandatory IRA customer distributions, completing required documentation for customer signature and processing IRAs on system, as directed.
• Completes required documentation for customer signature.
• Posts payouts on computer system and deliver to IRA customers.
• Assists customers with imaging research and balancing accounts.
• Assists customer with enrollment and support on our electronic banking products such as internet banking, mobile banking, remote deposit capture and telephone banking.
• Process wire requests at the branch level and send to the wire department for processing.
• Provides notary services (if applicable)
• Evaluates customer needs and recommends appropriate products and services.
• Sells bank services to customers and potential customers to meet or exceed defined goals.
• Makes appropriate customer referrals to all business areas of the bank to meet or exceed defined goals.
• Attends and actively participates in team sales meetings, as directed.
• Acts as a Receptionist

Answers incoming telephone calls and relay information.

• Greets customers, answer inquiries and direct them to the appropriate individual.
• Stay up-to-date and knowledgeable regarding retail products, banking services, ownership and account structure and setup, software capabilities and regulatory compliance as it relates to new deposit accounts, safe deposit boxes and retail operations.
• Perform other duties as may be required or assigned.

Supervisor Responsibilities : N / A

Education and Experience Requirements : High school graduate or equivalent required. Minimum three years banking, sales, and / or cash handling experience required. Prior supervisory experience is preferred. Understands Federal, State and Union State banking rules and regulations. Bank related courses strongly recommended.

Specific Skills Required : Ability to communicate, written and verbal, effectively with people both internally and externally. High degree of accuracy and attention to detail with the ability to handle multiple tasks and meet deadlines. Ability to identify and resolve problems. Organizational and time management skills. Ability to work with all levels within the organization. Basic computer skills to include proficiency in Microsoft products. Able to handle confidential information and positively represent the company.

Competencies : Leadership presence, problem solving, approachability, and customer focus.

System Accesses : Fiserv Precision, Microsoft Office Suite, etc.

Equipment Used : Office equipment which includes computer, multi-line phone system, multi-function unit, imaging scanner, currency counter, coin counter, etc.

Working Conditions : Work is performed in an office environment. Prolonged (90%) sitting and periodic (less than 10% of the time) physical exertion to manually move, lift, carry or push heavy objects or materials weighing up to 50 pounds; Constant and repetitive use of arms and hands below shoulder level for computer usage; This position required the individual to perform normal office activities including, but not limited to, lifting, filing and retrieving, operating office equipment, etc. Participates in a rotating schedule on Saturdays to work at a designated location as needed. Travel between locations as required.

This job description describes the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties describe those functions considered essential to the performance of the job. This description does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by their supervisor. All requirements are subject to change over time, at the discretion of your supervisor, and to possible modification to reasonably accommodate individuals with a disability.

Union State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, identity, age, disability, or status as a protected veteran.