Technical Program Manager

Job Description :

At Chewy, we strive to be the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers.

Our Opportunity

Chewy is seeking a Technical Program Manager, Marketing Technology , based in Boston, MA or Seattle, WA, to drive the planning, execution, and delivery of complex, cross-functional initiatives that power Chewy's marketing technology ecosystem. This role will partner closely with Engineering, Marketing, Product, Applied Science, and Data teams to ensure programs are delivered on time, at scale, and aligned to measurable business outcomes.

As a TPM, you will operate at the intersection of technology and execution-owning end-to-end program delivery across data pipelines, automation platforms, and AI-driven marketing systems.

What You'll Do

• Own and drive end-to-end delivery of complex technical programs across Chewy's marketing technology stack, from concept through launch and stabilization.
• Translate business and marketing objectives into clear technical requirements, milestones, and execution plans in partnership with Engineering, Product, and Applied Science.
• Coordinate and align work across software engineers, machine learning engineers, data engineers, and marketing technologists to ensure timely, high-quality delivery.
• Develop and maintain program roadmaps, dependency maps, risk registers, and execution plans across multiple concurrent initiatives.
• Identify, communicate, and proactively mitigate risks, tradeoffs, and execution challenges across teams and stakeholders.
• Drive operational rigor through program reviews, status reporting, metrics, and retrospectives to continuously improve delivery effectiveness.
• Partner with Marketing, Performance Marketing, Finance, Creative, and Product stakeholders to ensure technical solutions align with campaign needs, optimization goals, and measurement frameworks.
• Support the rollout of AI- and machine learning-driven capabilities such as value-based bidding, automation workflows, experimentation platforms, and budget optimization tools.
• Enable change management and adoption by ensuring clear communication, documentation, and alignment across technical and non-technical teams.

What You'll Need

Nice to Have

The base salary range for this role is $110,500 - $176,000.

We offer different types of insurance and benefits, such as medical / Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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