Sr Staff AI Software Engineer, Product

Denver, CO;San Francisco, CA;New York, NY

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role

We are looking for someone to help us accelerate our payroll mission via intelligent use and integration of conversational and agentic AI into the products that serve small and medium business owners and their teams. This person should not only be familiar with AI technologies, but should have experience applying them to enhance existing product experiences.

About the Team

Payroll is the beating heart of Gusto’s business. Payroll Services teams are responsible for the product, ops, and service components Gusto uses to onboard customers, process payrolls, calculate taxes & deductions, pay and file with tax agencies, and maintain compliance on behalf of the customers. The domain is highly complex and offers the opportunity to engage in system design that simplifies this for customers, both internal and external.

Here’s what you’ll do day-to-day

• Deeply understand the customer journey—both on and off the Gusto platform—and identify high-impact opportunities to simplify, automate, and delight through AI.
• Design and build multi-agent AI systems that collaborate effectively to automate key customer workflows and jobs to be done.
• Partner closely with engineers, product managers, designers, and other cross-functional teams to bring innovative AI-powered experiences to life quickly.
• Continuously iterate on AI-driven features to improve customer outcomes and drive measurable business impact.
• Support Payroll and Tax teams in applying AI to build more intuitive, efficient, and delightful experiences for both internal and external users.

Here’s what we’re looking for

Please note that travel to Gusto’s Denver office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.

Our cash compensation amount for this role is targeted at $191,000 / yr to $237,000 / yr in Denver & most remote locations, and $225,000 / yr to $279,000 / yr for San Francisco, Seattle & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note : The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Location (City)

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Preferred Name

Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000")

LinkedIn Profile

How did you hear about this opportunity? (select all that apply)

LinkedIn

Indeed

Facebook

News Article

Conference or Meetup

Company Blog

Company Employee

Company Website

Are you legally authorized to work in the country where you are applying?

Will you now or in the future require visa sponsorship for employment?

If you’ll require this employer to commence, i.e., sponsor, an immigration or work permit case in order to employ you, either now or at some point in the future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship.

Voluntary Self-Identification

Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger.

In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees.

Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions.

Please use this as a reference while completing the disability self-identification :

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to :

How would you describe your gender identity (please select one)?

I identify as transgender (please select one) :

I identify my sexual orientation as (please select one) :

I identify my race / ethnicity as (mark all that apply) :

Veteran Status (please select one) :

I have a disability (please select one) :

I identify as a first-generation professional (please select one) :

#J-18808-Ljbffr