General Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job Overview

The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and administrative departments.

They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a material impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.

The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the companys operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential functions and Responsibilities :

Administrative :

• Serve as the liaison between the hotel and the Managing Director
• Manage expenditures from the annual operating and capital reserve budgets
• Initiate, implement, understand and analyze accounting procedures to include : labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
• Work with the Sales, Revenue and Food & Beverage teams to maximize revenue opportunities
• Review payroll records for appropriate personnel
• Implement policies and procedures involving severe weather, safety and fire, monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
• Responsible for planning, documenting, implementing and monitoring department training programs
• Accountable for the timely completion of any projects as requested
• Comply with hotel purchasing and invoice procedures
• Coordinate contract services relevant to specific areas of responsibility
• Develop a continuous five-year capital improvement plan for operations
• Ensure that all accounting standards are adhered to
• Implement and adhere to the company Standard Operating Procedures for all departments
• Maintain accurate records and files of hotel programs

Communication :

• Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales
• Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor
• Ensure all calls and emails are answered in a courteous and professional manner
• Ensure follow-up to escalated guest comments and comment card responses via telephone / email and provide follow-up documentation within five (5) business days
• Initiate and maintain effective positive communication between guests and personnel
• Maintain an Open Door communication policy for personnel and guests
• Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
• Organize and conduct staff meetings and one on ones with direct reports

People :

• Responsible for interviewing, selecting, training, guiding and managing employees
• Ensure company recruiting and onboarding procedures are adhered to
• Ensure all employees are in appropriate uniform and attire for their scheduled shift
• Maintain an increased awareness of safety issues
• Maintain and monitor effective personnel relations in a supportive, confidential environment
• Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
• Implement labor standards and tailor job description templates to the specific hotel
• Ensure development of a hotel-specific orientation and implement both property and corporate orientations
• Administer and train on progressive discipline policies and procedures
• Responsible for performance evaluations and setting annual goals for personnel

Operations :

• Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
• Have a thorough understanding of the maintenance of the property
• Oversee maintenance of property exteriors and public spaces and conduct daily inspections
• Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
• Oversee project completion for preventative maintenance, deep cleaning and special projects
• Ensure the successful execution of all property events and local activations as needed
• Oversee planning and pricing of all menu items
• Have a thorough understanding of services, amenities and offerings
• Maintain current knowledge of all activities and events in the surrounding areas
• Oversee the entire guest experience, from pre-arrival through departure
• Promote and encourage guest name recognition at all times
• Responsible for reviewing, understanding and following up on hotel guest needs
• Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
• Coordinate par level and stock of all inventory items
• Oversee the weekly work schedule of all personnel
• Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
• Ensure that all equipment within the area of responsibility is maintained and in good working condition
• Oversee safety and emergency procedures and know the OSHA requirements

Competencies :

• At least five (5) years experience as hotel General Manager or relevant position required
• Experience in the DC area market highly preferred
• Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
• Ability to work with PMS and POS software
• Outstanding communication and interpersonal skills
• Excellent reading, writing and oral proficiency in the English Language
• Excellent organizational and time management skills
• Excellent attention to detail
• Financial management
• Performance management
• Business acumen
• Ethical conduct
• Leadership, coaching and development
• Ability to multitask
• Work well under pressure, be a team player

Working Conditions / Environment

• The noise level in the work environment is usually moderate
• The person having this responsibility may have to lift up to 20lbs on an occasional basis
• The person having this position may have to sit for eight (8) hours, stand and / or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.