Loan Specialist

Job Opportunity: Loan Specialist

RP Pro Services is a rapidly growing technology consulting firm headquartered in Virginia. We're a Service-Disabled Veteran-Owned Small Business (SDVOSB) serving both federal and commercial customers. At RP Pro Services, we help our clients achieve their mission by developing value driven, customized solutions that are executed by the best people. Our dedication to our employees and clients is driven by our promise to deliver excellence, value, and flexibility. "People, not just resources" is more than our motto; it's the foundation on which we are built!

RP Professional Services is seeking a highly qualified Loan Specialist to support the U.S. Small Business Administration's Disaster Loan Servicing operations. This position will support disaster loan activities managed through the SBA Santa Ana Servicing Center, while the selected candidate will be stationed in the Birmingham, Alabama office. The ideal candidate is detail-oriented, highly organized, and experienced in complex loan servicing and borrower support. This role is critical to ensuring SBA disaster loan borrowers receive timely, accurate servicing assistance while protecting the financial interests of the agency.

Responsibilities:

• Perform a variety of disaster loan servicing functions, including processing, servicing, liquidation, and complex borrower assistance activities.
• Spend the majority of time (not less than 60%) working on loans considered "complex" or problematic due to delinquency, special servicing conditions, or sensitive financial circumstances.
• Review assigned loan files to understand collateral, repayment terms, servicing requirements, and disaster loan eligibility constraints.
• Analyze borrower and lender requests related to loan servicing actions, deferments, liquidation options, or other servicing needs.
• Provide advanced servicing support for delinquent or potentially delinquent disaster loans, identifying root causes and developing viable solutions aligned with SBA policies.
• Conduct borrower and lender interviews to counsel stakeholders on SBA requirements, servicing practices, and available assistance pathways.
• Deliver excellent customer service through inbound and outbound borrower communications, ensuring professionalism and clarity.
• Prepare financial documentation, correspondence, and servicing records with accuracy and attention to detail.
• Perform additional loan processing, liquidation, or servicing duties as assigned in support of SBA Disaster Loan mission requirements.

Requirements:

• Bachelor's degree or higher from an accredited institution (additional experience may be considered in lieu of degree).
• Minimum 3+ years of professional experience in loan servicing, loan administration, or financial operations.
• Experience working with loan documentation, including financial statements, credit instruments, and servicing correspondence.
• Strong analytical skills and the ability to evaluate complex borrower financial situations.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to work independently and collaboratively in a high-volume federal servicing environment.
• Ability to work for any U.S. employer without requiring sponsorship.

Preferred Qualifications:

• Experience supporting SBA loan programs, particularly Disaster Loan Servicing.
• Familiarity with delinquency management, liquidation processes, or federal credit servicing practices.
• Strong customer service experience working with borrowers in sensitive financial situations.
• Skilled in extracting and documenting information through professional borrower and lender communication.

Benefits:

• Health benefits: medical, vision, dental
• 4% retirement match with 100% vesting
• Company-paid short-term and long-term disability (STD & LTD)
• Company-paid basic life insurance
• Competitive PTO package

RP Professional Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.