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Customer Service and Digital Marketing Special
Customer Service and Digital Marketing SpecialH&K SMART FENCE, INC. • Des Moines, IA, US
Customer Service and Digital Marketing Special

Customer Service and Digital Marketing Special

H&K SMART FENCE, INC. • Des Moines, IA, US
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  • [job_card.full_time]
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Job Description

Job Description

Customer Experience & Digital Marketing Specialist

Location : Des Moines, IA | Full-Time | On-Site

About the Role :

H&K Smart Fence, Inc., with its fast-growing electric netting and agricultural products brand Starkline, is seeking a Customer Experience & Digital Marketing Support Specialist to join our team in downtown Des Moines. This role supports customers across multiple channels (phone, email, chat) and assists the e-commerce team in maintaining product listings, digital content, and overall customer experience.

Reports to : E-Commerce Digital Marketing, Merchandising and Customer Experience Manager

Classification : Full-time, Non-Exempt (40 hrs / week)

Primary Responsibilities

Customer Support (60% ）

  • Respond promptly and professionally to customer inquiries about Starkline orders and products via phone, email, and chat
  • Assist customers in understanding and using products, troubleshooting issues, and navigating the purchase process
  • Analyze and report product malfunctions. Update internal databases with information about technical issues and customer insights.
  • Support E-Commerce Digital Marketing, Merchandising and Customer Experience Manager contributing to key customer service goals.
  • Communicate customer feedback and trends to their immediate supervisor and Sales Managers

Marketing Assistance & Social Media (30% ）

  • Engage with Starkline’s customer base on social media platforms by responding to questions and comments
  • Support marketing campaigns and content creation
  • Help maintain and update product listings on Starkline’s website and e-commerce platforms
  • Assist E-Commerce Digital Marketing and Customer Experience Supervisor write and edit product content that will be published on e-Commerce websites / portals.
  • Create and publish content for all social media platforms (Instagram, Facebook, TikTok etc.)
  • Assist with routine administrative tasks such as inventory checks, order monitoring, and platform updates
  • Conduct analytical research on all social media platforms.

    • Other duties as assigned (10%)

  • Support cross-functional projects as needed.

    • Qualifications and Skills

  • Excellent written and verbal communication skills
  • Graphic Design and Digital Media Production experience (Adobe Creative Suite, Canva etc.)
  • Strong problem-solving ability and attention to detail
  • Customer service experience (phone / email / chat) preferred
  • Familiarity with e-commerce platforms and product listings a plus (Amazon, Shopify, ShipStation)
  • Experience using CRM, help desk software, or customer support tools (HubSpot
  • Basic understanding of agriculture or electric netting is a bonus
  • Positive attitude, patience, and a willingness to learn

    • Education & Experience

  • High school diploma or equivalent required; college degree preferred
  • Proficiency with Microsoft Office and basic web tools
  • Previous experience in agriculture or with homesteading products is helpful but not required

    • Why Join Starkline?

    We’re a small, family-owned business that puts customer service first. As part of our team, you’ll have the chance to grow, collaborate, and help improve the day-to-day experience for customers across the country.

    Compensation details : 44000-48000 Yearly Salary

    PI9c534f8aba20-25405-39209061

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