Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Tulsa, Oklahoma. This is a contract-to-permanent position that offers an opportunity to grow within our organization while providing exceptional service to clients. The role requires strong communication skills, attention to detail, and the ability to work effectively with individuals who may have disabilities or special needs.

Responsibilities :

• Handle incoming and outgoing calls to assist clients with inquiries and provide solutions.
• Perform accurate data entry to maintain organized records and process documentation.
• Schedule appointments and manage calendars to ensure timely service delivery.
• Communicate with clients via email to address concerns and provide detailed responses.
• Utilize Microsoft Excel and Word to create reports, track information, and complete tasks.
• Process order entries efficiently while maintaining accuracy.
• Offer empathetic and patient support to clients, ensuring their needs are met.
• Collaborate with colleagues to improve processes and deliver excellent customer service.
• Adapt to potential hybrid work arrangements following completion of training.
• Proven experience in customer service or call center environments.
• Proficiency in Microsoft Excel and Word for documentation and reporting.
• Strong data entry skills with a high level of accuracy.
• Excellent verbal and written communication skills.
• Ability to manage schedules and appointments effectively.
• Empathy and patience when working with individuals who have special needs.
• Detail-oriented mindset to handle paperwork and administrative tasks.
• Availability to work onsite Monday through Friday from 8 AM to 5 PM.