TASTING ROOM HOST

Essential Duties and Responsibilities:

• Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
• Explain how the tasting process works and ring up guest transactions. Escorts the guests to tasting counter to begin their tastings.
• Make, modify, and confirm reservations.
• Greet wine club members who are picking up their wine club package and assist them with the pick-up process.
• Thank the guests for coming and invite them to come back again.
• Stock wine and merchandise as requested by the Winery Manager or Tasting Room Supervisor.
• Must be knowledgeable about merchandise and gourmet foods and be able to assist guests on the floor.
• Act as a greeter, VIP hostess or wine club check-in when needed.

Knowledge, Skills and Abilities:

• Must be 21 and over.
• Exhibit integrity (honesty and truthfulness).
• Must have excellent communication skills.
• Ability to focus for an entire shift, trouble shooting and prioritizing skills.
• Must have exceptional grooming standards that are consistent with company guidelines.
• 1-3 years in a sales related field.
• Must have sales ability and be able to up-sell bottles to cases.
• Must be outgoing and able to approach guests and initiate conversation.
• Must be able to work in a standing position for long periods of time.
• Able to stand, walk and bend for extended periods of time
• Must be available to work weekends and holidays
• Must be able to work special events (i.e., barrel tastings, wine club pick up parties, etc.)
• Experience with wine desirable but not essential
• Positive attitude, good conversational skills and enjoys working with the guests.
• Fluent in English.
• Able to engage the guests in a clear and professional manner.
• Be willing and able to work well under pressure.
• Work in a high paced work environment.
• Ability to multitask.
• Riverside County Food Handler's Card is required.
• RABS (Responsible Alcohol Beverage Service) Certification is required.

Company Standards:

• Understand the BOTTAIA Values, and Service Standards.
• Ensure the safety of guests and associates.
• Follow the environmental standards set by the Company
• Treat all associates and guests in a respectful manner.
• Exhibit integrity (honesty and truthfulness).
• Perform any other duties as required by your Manager