Customer Service Representative

Customer Service Representative

Paid weekly! Bilingual is a plus!

HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

We are currently looking to add Customer Service Representatives to our team. Competitive pay and full-time positions available.

What We Look For In You:

We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:

• Active listener with strong customer service skills.
• Pays close attention to details.
• Able to adapt and respond to different types of personalities.
• Excellent communication and presentation skills.
• Enthusiastic and positive.
• Strong computer skills.
• Ability to multi-task, prioritize and manage time effectively.
• High school diploma or equivalent preferred.
• Customer Service experience.

Job Functions:

• Inbound Customer Service Phone Calls
• Outbound Customer Service Phone Calls
• Handling Chats / Text Communication with Customers
• Multi-Screen Management
• Multi-Line Phone Operations
• Open and Maintain Customer Accounts
• Identify and Assess Customer Needs
• Build Sustainable Relationships of Trust
• Provide Accurate, Valid, and Complete Information
• Keep Records of Customer Interactions
• Follow Communication Procedures
• Greet Customers Warmly
• Advise on Company Information
• Take Payment Information
• Answer Questions About Warranties or Terms of Sale
• Inform Customer of Deals and Promotions
• Basic Office Functions
• Other Duties As Assigned

Whats In It For You?

• Extensive Benefits Package:
• Majority of Employee Health Premiums and a Portion for Dependents is Paid by Company
• Dental and Vision Coverage Available at Minimal Cost to Employees
• Short-Term and Long-Term Disability Options (LTD Covered by Company)
• Additional Voluntary Term-Life Coverage Options
• 401K and Roth Options with Company Match
• Up to 3 Weeks Paid Vacation
• Weekly Pay
• Paid Holidays

If you meet the requirements and want to join an amazing team we would love to hear from you!